Brittani Hardin
Norman,OK
Summary
With a proven track record at AAA National Headquarters, I excel in delivering exceptional customer service and managing both inbound and outbound calls with efficiency. Skilled in appointment scheduling and call management, I have consistently enhanced customer satisfaction, contributing significantly to team success. My ability to multitask and maintain a positive attitude underlines my commitment to excellence.
Overview
2022
2022
years of professional experience
Work History
Customer Service Representative
Department of Children and Families
01.2019 - 12.2021
- Greet and welcome guests as soon as they arrive at the office, direct visitors to the appropriate person and office, Answer, screen and forward incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material, Provide basic and accurate information in-person and via phone/email, Receive, sort and distribute daily mail/deliveries
- Provided excellent customer service to resolve customer complaints in a timely manner.
Waitress
1907 Burgers and Brews
04.2016 - 12.2018
- Greeting guest and taking drink and food orders, staying attentive to the needs of guest in the dining area, providing excellent wait service to ensure satisfaction, multitasking, Kinsey handling and daily drawer count
- Maintained a clean work station by restocking supplies, wiping down counters.
- Greeted customers and provided menus.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented food and beverages to guests at tables.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Trained new employees to perform duties.
Representative
AAA National HeadQuarters
07.2014 - 05.2016
- Warmly greeted 20-30 guest per shift, coordinated check-in, collected insurance, and directed them to their destination, managed 3 phone lines and facilitated over 20 plus calls/day with clients, vendors, and staff, maintained and organized, clean, professional work space and waiting area, provided excellent customer service with a helpful friendly attitude, smoothly managed the day to day front desk operations
Customer Service Representative
Green Meadows Telecom
01.2013 - 03.2015
- Managing incoming and outgoing calls, customer service inquiries, identifying and assessing customers needs to achieve satisfaction, resolves product or service problems by clarifying the customers complaint, contributes to team effort by accomplishing related results as needed
Receptionist
Complete Eye
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Updated daily log book with information about visitors entering the premises.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Monitored office supplies inventory and placed orders when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Slocomb High School -
Slocomb High School
DeLand, FL03.2015
Skills
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Customer Service
- Scheduling
- Courteous demeanor
- Professional telephone demeanor
- Problem-solving
- High-energy attitude
Timeline
Customer Service Representative
Department of Children and Families
01.2019 - 12.2021
Waitress
1907 Burgers and Brews
04.2016 - 12.2018
Representative
AAA National HeadQuarters
07.2014 - 05.2016
Customer Service Representative
Green Meadows Telecom
01.2013 - 03.2015
Receptionist
Complete Eye
Slocomb High School -
Slocomb High School