BRITTANI HEATH, PMP®
Port Orchard,WA
Summary
Hands-on Project Manager recognized for outstanding execution on complex projects and devising strategic solutions to complex problems across diverse stakeholder networks. Best known for a deep commitment to successfully closing projects within key baselines of scope, budget, and time, and passionate about identifying opportunities to improve processes, identify and mitigate risks, and create scalable solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
Plymouth Housing Group
Seattle, USA
03.2024 - Current
- Spearheaded project "NorthStar," a multi-phase organizational redesign across multiple verticals in operations, healthcare, and management, by leading cross-functional design teams to redefine reporting structures, implement a comprehensive change management framework, and establish strategically aligned KPIs, resulting in finalized organizational charts, a full role transition plan, and enhanced role clarity enterprise-wide
- Directed the implementation of a new Electronic Health Care Management System, overseeing the full cycle from discovery through go-live and maintenance, collaborating closely with internal stakeholders, external vendors, and software teams to ensure a seamless transition and successful software adoption across all teams
- Led data migration efforts, partnered with IT department and internal teams to modernize data storage systems while employing risk mitigation techniques to prevent disruptions to ongoing workflows
- Managed grant procurement and spend down projects, secured $12M in funding for roles and services, ensured compliance and accountability, and optimized utilization of resources
Business Operations Consultant II
The Spur Group
05.2022 - 11.2023
- Led full-cycle projects for Fortune 500 Data Management clients, delivering executive-level presentations, establishing PMO processes, and facilitating workshops to align business strategies and drive operational success
- Designed and implemented a proprietary 360-degree evaluation process by integrating data-driven tools and software solutions, enhancing client marketing strategies and communication through targeted assessments and data-informed creative development
- Facilitated workshops to gather requirements and engage stakeholders in project alignment
- Created project plans detailing timelines, resources, and deliverables to guide execution
Sr Operations Manager
Loftium
04.2020 - 05.2022
- Independently managed onboarding of new assets valued at $800K–$1.5M, while simultaneously coordinating a portfolio of 30+ customer onboarding and offboarding cases, each with a one-week lifecycle
- Managed property management and construction projects to scope, budget, and timeline, ensuring accountability across cross-functional teams in fast-paced environment while maintaining high autonomy
- Increased sales and revenue by supporting the development of multiple new compliance programs in new and developing markets, resulting in a property portfolio with a net worth of over $25M
- Optimized workflows for OTR decision paths to map customer journey, streamline stakeholder communications, support sales and marketing initiatives, and standardize field and property management protocols for onboarding 1,000+ accounts
Operations Manager
Convoy
Seattle, USA
12.2018 - 04.2020
- Managed revenue-boosting projects, coordinating cross-team logistical strategy and communication, optimizing service delivery, and ensuring alignment with client specifications and budgets to achieve 15% increase in Commercial accounts and 10% increase in Enterprise accounts over two years
- Led design and implementation of relationship enhancement process to improve cross-team collaboration and productivity, driving operational efficiency for key enterprise client
- Managed daily operations, ensuring efficient workflow and resource allocation to support overall operational goals
- Led cross-functional teams to streamline supply chain processes and increase productivity
Education
Bachelor of Arts - Business Administration
Temple University
Philadelphia, PA01-2012
Skills
- Project management
- Agile methodologies
- Waterfall methodologies
- Stakeholder engagement
- GTM strategy
- Product management
- Risk management
- Change management
- Supply chain management
- Compliance management
- Strategy alignment
Certification
Project Management Professional - Project Management Institute
Tools
- Jira
- Asana
- SmartSheet
- Notion
- Tableau
- Metabase
- Microsoft Suite (incl. Power BI & MS Project)
Timeline
Project Manager
Plymouth Housing Group
03.2024 - Current
Business Operations Consultant II
The Spur Group
05.2022 - 11.2023
Sr Operations Manager
Loftium
04.2020 - 05.2022
Operations Manager
Convoy
12.2018 - 04.2020
Bachelor of Arts - Business Administration
Temple University