Brittani Herget
Jesup,United States
Summary
Dynamic customer service professional with proven expertise at TruStage in conflict resolution and quality assurance. Skilled in Salesforce and adept at managing customer relationships, I effectively resolved issues and enhanced customer satisfaction. Recognized for my ability to maintain composure under pressure, I consistently delivered accurate information and solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TruStage
Waverly, IA
09.2014 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Quality Assurance Specialist
CBE Group
Waterloo, IA
03.2014 - 09.2014
- Managed customer complaints, coordinating investigations, and ensuring effective resolutions. (Ombudsman)
- Conducted regular internal audits to identify non-conforming issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Completed day-to-day duties accurately and efficiently.
- Opened and logged incoming correspondence before delivering it to appropriate department.
Education
GED -
Hawkeye Community College
Waterloo, IASkills
- Customer service
- Conflict resolution
- Payment processing
- Quality assurance
- Customer relationship management
- Salesforce
- Outlook
- Excel
- Microsoft office
References
References available upon request.
Timeline
Customer Service Representative
TruStage
09.2014 - Current
Quality Assurance Specialist
CBE Group
03.2014 - 09.2014
GED -
Hawkeye Community College