Brittani Johnson
Corpus Christi,TX
Summary
Proven track record in office administration and customer service, exemplified at Elite Construction Company. Mastered confidentiality, organization, and verbal communication, enhancing business processes. Achieved notable increase in client satisfaction through meticulous calendar management and document preparation. Skilled in Quickbooks and adept at fostering positive client relationships, leading to improved efficiency and performance.
Overview
14
14
years of professional experience
Work History
Secretary
Elite Construction Company
Corpus Christi, TX
03.2016 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Housekeeping Supervisor
Maids 4 You
Spring, TX
01.2010 - 02.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Education
GED -
Klien Collins
Spring, TX05.2010
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Sales Support
- Confidentiality understanding
- Schedule Management
- Multi-Line Phone Systems
- Complex Problem-Solving
- Quickbooks
- File systems management
- Payroll Processing
- Supply Restocking
Timeline
Secretary
Elite Construction Company
03.2016 - Current
Housekeeping Supervisor
Maids 4 You
01.2010 - 02.2016
GED -
Klien Collins