Brittani Johnson
Birmingham,AL
Summary
I am writing to apply for the position of Auto Adjuster- Remote. I am a professional with almost 10 years of experience in the auto repair industry writing estimates and doing the repairs. In my current position as a PAA Multi Product Blended (Sales and Service) Agent, customer service comes first as well as maintaining company values. I have developed advanced customer service skills such as the importance of building rapport, listening and being patient, how to remain calm during intense moments, and resolving issues. I show patience and empathy when needed with customers which is a must-have quality in this line of work. My memory is superb and I am an outstanding communicator. My customer service skills are excellent and I am able to help clients to remain calm in stressful situations. I am often thanked for my assistance in making a tense situation less confusing and more manageable. It would be my pleasure to bring these attributes to work at your company. I am confident that you will find me to be a qualified applicant for this position. I hope to speak with you regarding my skills very soon and welcome you to contact me by phone or email to arrange an interview. Thank you in advance for your time and consideration. Sincerely, Brittani Johnson
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Progressive
Birmingham, AL
08.2022 - Current
- Assisted clients in understanding insurance products and coverage options.
- Supported the processing of new policy applications and renewals.
- Responded to client inquiries, providing timely and accurate information.
- Collaborated with team members to enhance customer service experiences.
- Participated in training sessions to develop product knowledge and sales techniques.
- Calculated quotes and educated potential clients on insurance options.
Personal Banker
Regions Bank
Birmingham, AL
04.2019 - 08.2022
- Delivered exceptional customer service by addressing banking inquiries and resolving issues efficiently.
- Built strong relationships with clients, enhancing customer loyalty and retention rates.
- Analyzed financial needs to recommend appropriate banking products and services.
- Facilitated loan applications, ensuring compliance with regulatory requirements and bank policies.
- Monitored account activity for potential fraud, safeguarding customers' assets and bank integrity.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Body Shop Estimator
Town and County Ford
Bessemer, AL
09.2015 - 10.2016
- Evaluated vehicle damage and prepared detailed estimates for repair costs.
- Collaborated with technicians to ensure accurate assessments and effective repairs.
- Utilized estimating software to generate precise repair quotes and timelines.
- Managed customer communications regarding insurance claims and repair processes.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
Body Shop Technician
Frost Auto Sales
Birmingham, AL
05.2007 - 01.2014
- Operated and maintained various body shop tools, ensuring optimal performance and safety standards.
- Conducted thorough inspections of vehicles to identify damage and recommend appropriate repair solutions.
- Executed frame straightening processes using precision equipment to restore structural integrity of vehicles.
- Collaborated with team members to enhance workflow efficiency and reduce turnaround times on repairs.
- Demonstrated proficiency in various welding techniques, ensuring strong structural integrity in all completed body repairs.
- Improved overall appearance of repaired vehicles by expertly color-matching paint applications during refinishing processes.
- Replaced and repaired vehicle parts according to work order instructions.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Prepared surfaces for priming, painting and refinishing.
- Filled, sanded and smoothed surfaces to prepare for painting.
Education
High School Diploma -
G.W. Carver High School
Birmingham, ALCertificate - Auto Body Collision And Repair
Lawson State Community College
Birmingham, AL05.2007
Skills
Insurance sales expertise
Insurance product expertise
Client relationship management
Client account management
Client retention
Client service
Customer service
Certification
Property and Casualty license
Timeline
Licensed Insurance Agent
Progressive
08.2022 - Current
Personal Banker
Regions Bank
04.2019 - 08.2022
Body Shop Estimator
Town and County Ford
09.2015 - 10.2016
Body Shop Technician
Frost Auto Sales
05.2007 - 01.2014
High School Diploma -
G.W. Carver High School
Certificate - Auto Body Collision And Repair
Lawson State Community College