Brittani Jones
Starbucks
Washougal,WA
11
years of professional experience
Dynamic and results-driven Supervisor with extensive experience in the customer service industry, dedicated to delivering exceptional support. Proven ability to lead teams effectively while fostering a positive and engaging work environment. Committed to driving operational excellence and enhancing customer satisfaction through innovative solutions and strong interpersonal skills.
Work History
Shift Supervisor
4 Years 1 Month- Directed team of employees to optimize shift operations and enhance productivity.
- Oversaw store closing and opening procedures to guarantee safety and security compliance.
- Facilitated customer inquiries, order processing, and complaint resolution efficiently.
- Facilitated training for new employees on job responsibilities, safety protocols, policies, and company culture.
- Designed and implemented effective shift plans to optimize team member alignment and enhance operational efficiency.
- Oversaw inventory management processes to ensure optimal stock levels and reduce losses.
- Fostered and sustained a collaborative work culture through strategic team-building initiatives and positive interpersonal interactions.
Cafe Server
11 Years 2 Months- Prepared high-quality beverages and food items according to standardized recipes.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Operated cash register accurately, processing transactions efficiently.
- Trained and certified for dementia care.
Education
High School Diploma
Skills
Staff management
Inventory management
Training and mentoring
Strategic planning
Cash handling
Timeline
Shift Supervisor
Starbucks
06.2022 - 07.2026Read More
Cafe Server
The Quarry Senior Living
06.2015 - 2017Read More
Clackamas Web Academy
High School Diploma
Read More