Brittani Lewis
Mayfield Heights
Summary
Detail-oriented and proactive BDC representative skilled in managing customer inquiries and optimizing appointment scheduling. Known for effective communication and collaboration with team members to achieve operational success and enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BDC Service Representative
Ken Ganley Central Cadillac
Cleveland
04.2026 - Current
- Handled incoming calls, resolving customer concerns to improve satisfaction.
- Assisted customers with scheduling appointments and addressing service inquiries.
- Communicated service updates and recommendations to enrich customer experience.
- Upsold relevant services during customer interactions to increase sales opportunities.
- Collaborated with team members to achieve daily operational targets, ensuring seamless service delivery.
- Processed payments and invoices following established guidelines for consistency.
BDC Sales Representative
Auto Services Unlimited
Independence
01.2025 - 04.2025
- Managed incoming customer inquiries through phone and email channels.
- Coordinated appointments for potential buyers to meet with sales staff.
- Conducted follow-up calls post-sale in order to verify customer satisfaction levels.
- Updated customer records in the CRM system accurately and promptly.
BDC Sales Representative
Ed Voyles Kia of Chamblee
Chamblee
07.2022 - 07.2024
- Managed incoming customer inquiries through phone and email channels.
- Coordinated appointments for potential buyers to meet with sales staff.
- Conducted follow-up calls post-sale in order to verify customer satisfaction levels.
- Updated customer records in the CRM system accurately and promptly.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06-2014
Some College (No Degree) - Graphic Design
Cleveland Institute of Art
Cleveland, OHSkills
- Customer service
- CRM management
- Customer relationship management
- Appointment scheduling
- Lead generation strategies
- Data entry efficiency
- Computer literacy
- Effective communication
- Phone etiquette
- Visual communication
- Attention to detail
- Problem solving
- Critical thinking
- Project management
- Visual merchandising
- Visual documentation
- Brand messaging
Certification
- Ohio Motor Vehicle Salesperson License
Timeline
BDC Service Representative
Ken Ganley Central Cadillac
04.2026 - Current
BDC Sales Representative
Auto Services Unlimited
01.2025 - 04.2025
BDC Sales Representative
Ed Voyles Kia of Chamblee
07.2022 - 07.2024
High School Diploma -
Garfield Heights High School
Some College (No Degree) - Graphic Design
Cleveland Institute of Art