Brittani Mccutcheon
Longview,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Provider Technical Specialist
HCSC
Marshall, TX
05.2019 - 05.2024
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Analyzed and evaluated customer feedback to improve vehicle design and performance.
- Developed and strengthened prototype designs for use by product teams and clients.
- Completed troubleshooting and diagnostics on company resources.
- Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Sales Associate
Target
Longview, TX
09.2017 - 05.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Dillards Department Store
Longview, TX
09.2014 - 03.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
JPMorgan Chase
Arlington, TX
05.2009 - 06.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
St Augustine High School
Fort Worth, TX03-2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Complaint Handling
- Microsoft Excel
Timeline
Provider Technical Specialist
HCSC
05.2019 - 05.2024
Sales Associate
Target
09.2017 - 05.2019
Sales Associate
Dillards Department Store
09.2014 - 03.2016
Customer Service Representative
JPMorgan Chase
05.2009 - 06.2011
High School Diploma -
St Augustine High School