Brittani Negrete

Business professional with experience in diverse environments.

Attention to detail and analytical skills used the past 7 years supporting multiple clients with data mapping and software support.

Possess strong communication and problem solving skills.

Customer Service

• I moved from a CSR position into EDI because I offered to watch the EDI transmissions at a company I worked for. My analysis of specs and the data led to me pointing out incoming data that wasn't being mapped, that we CSRs had to call for daily. My interest in programming led me to move on to positions of increasing responsibility in EDI.
• In my current EDI Specialist position, I log into 4 accounts daily to do Daily Ops/make sure time critical data is processing correctly. When there are issues, I analyze the data to determine the root cause, suggesting corrective action for future data. I manipulate the data and/or alter X12 maps to get the transactions processed and sent.
• I provide on call support for 15 clients, providing mapping and setup support for new and existing trading partners. When there is a system problem I research and resolve or get their IT support staff involved.
• I train and develop How To guides so my clients can get comfortable with their translation software and EDI data.

Customer Support, Data Mapping, Specification Analysis, Data Analysis, QA Testing, Software Support, Project Management, Documentation, Training, Management, Sales