Brittani Nguyen

• Support daily operational activities for a high-volume healthcare diagnostic facility while maintaining accuracy, confidentiality, and compliance with company policies standards.
• Coordinate workflow priorities to ensure timely processing of patient information, laboratory documentation, and administrative requests.
• Serve as a key point of contact between internal departments, leadership, and support teams to resolve issues and maintain efficient operations.
• Assist supervisors and management with scheduling, reporting, operational projects, and process improvements.
• Lead and support team members by providing guidance, answering operational questions, assisting with training, and promoting collaboration to meet daily performance goals.
• Work directly under the guidance of department leadership while contributing to team success through effective communication, accountability, and problem-solving.
• Monitor quality standards and identify opportunities to improve workflow efficiency and accuracy.
• Manage multiple priorities in a fast-paced environment while consistently meeting deadlines and service expectations.
• Utilize internal software systems to maintain accurate records, generate reports, and document operational activities.
• Deliver exceptional customer service by professionally assisting patients, healthcare providers, and internal stakeholders.
• Handle confidential information with discretion while ensuring compliance with organizational policies and healthcare regulations.
• Collaborate across departments to resolve operational challenges and improve overall customer experience.

Managed financial records for accounting tasks.

• Processed invoices and maintained Accounts Payable and Accounts Receivable records.
• Assisted with payroll preparation and financial reporting activities.
• Performed monthly account reconciliations and monitored financial transactions.
• Maintained accurate bookkeeping records while ensuring confidentiality and compliance.
• Tracked budgets and company expenses and provided management with financial updates.

Performed data entry for various organizational records.

• Entered, updated, and maintained large volumes of data in company databases and spreadsheets.
• Verified information accuracy and corrected discrepancies to improve data integrity.
• Organized and maintained confidential employee, client, vendor, and financial records.
• Generated reports and assisted with document management processes.

Customer Service & Vendor Relations

• Served as primary contact for customers and vendors regarding orders, deliveries, and account inquiries.
• Coordinated purchase orders from creation through delivery confirmation.
• Resolved customer concerns and vendor issues promptly and professionally.
• Maintained positive business relationships through effective communication and follow-up.

Provided administrative support for office activities.

• Supported daily office operations through document preparation, filing, and correspondence management.
• Assisted leadership with administrative tasks and special projects.
• Coordinated communication between departments, vendors, and clients.
• Worked independently while managing multiple priorities and deadlines.

• Maintained materials and created assets for Trade Show/Expo and Grand Opening
• Orchestrated digital marketing campaigns including managing social media platforms and overseeing email campaigns to drive brand engagement
• Executed email campaigns via Klaviyo to communicate promotions, product launches, and company updates, leveraging segmentation and personalization to enhance audience engagement and retention.

• Coordinated multiple projects with internal teams and stakeholders to ensure timely delivery and alignment with business goals.
• Developed business materials, product catalogs, and company documentation to enhance brand consistency and support sales efforts.
• Maintained organized project files and ensured timely project completion.
• Contributed to marketing and administrative initiatives by creating content and managing assets to streamline project execution.