BRITTANI OLVERA
IRVING,TX
Summary
Experienced professional seeking employment to utilize knowledge, skills, and abilities. Delivering high-quality performances and exceptional administrative support in daily operational tasks. Dedicated to optimizing efficiency and productivity with strong attention to detail. Committed to contributing to a dynamic team environment and achieving organizational goals through effective communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Director of Payroll Support
All Medical Personnel
Remote
04.2016 - Current
- Help collect weekly timecards for our employees and assist payroll with getting client approvals for timecards
- Assist the accounting department by following up with the clients with any invoice discrepancies, client disputes, and any pay or bill discrepancies
- Provide front line customer service support for payroll inquiries
- Partner with 3rd party payroll companies
- Utilize critical thinking and research skills to resolve escalations
- Maintain and apply a working knowledge of departmental and company accounting/payroll policies and procedures
- Manage multiple priorities while multi-tasking within a fast-paced environment
- Manage and Mentor 6 employees who directly report to me
- Serve as subject matter expert during the testing of new processes and help transition other team members to new processes
- Resolved complex payroll inquiries from staff members in a professional manner while maintaining high levels of customer service quality standards.
- Managed a team of payroll specialists, providing guidance and support for the effective execution of all payroll functions.
- Enhanced employee satisfaction with timely and accurate payroll processing, ensuring adherence to company policies and legal regulations.
- Maintained confidentiality of sensitive employee information while managing personnel records securely within HRIS systems.
- Established clear communication channels between the Payroll department and Human Resources, streamlining procedures related to employee information updates.
- Created comprehensive training materials for staff members, enabling them to effectively navigate the new payroll system and increase their proficiency.
- Implemented tax compliance strategies by staying informed on current legislation and adjusting company procedures accordingly.
- Contributed to overall organizational growth by participating in cross-functional projects and sharing payroll expertise with other departments as needed.
- Developed and maintained strong relationships with internal departments, fostering collaboration to ensure seamless payroll operations.
- Developed and implemented payroll policies, ensuring compliance with company guidelines and applicable laws.
- Streamlined payroll processes by implementing efficient software solutions, resulting in reduced errors and increased productivity.
- Collaborated with Finance teams to ensure accurate financial reporting related to payroll expenses and deductions.
- Actively participated in the recruitment process for new team members, conducting interviews and making hiring decisions to maintain a high-performance payroll department.
- Spearheaded the transition to a new payroll system, coordinating efforts across multiple departments for a smooth implementation process.
- Resolved payroll discrepancies by collecting and analyzing information.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Cashier
McAlister's Deli- Part Time
11.2016 - 01.2018
- Provided professional customer service to ensure and maximize customer satisfaction
- Promptly greeting guests, escorted them to an available seating, and took/serve guests orders
- Maintained knowledge of the menu to accurately educate guests' of the ingredients
- Ensured all guests were satisfied with their meal and experience, while establishing rapport with guests to enhance their experience
- Managed sales objectives by promoting menu items to achieve sales goals.
Center Manager
Ace Cash Express
03.2015 - 04.2016
- Produced accurate loans, organized files, and detected fraudulent activities within checks
- Provided professional customer service to ensure and maximize customer satisfaction
- Properly operated 2 registers at one-time, performed cash handling functions, and issued receipts
- Managed sales objectives by selling and promoting insurance to achieve sales goals
- Responsible for sending money to different countries, cashing all types of checks, paying bills for customers via MoneyGram, and selling debit cards
- Conducted outbound calls to remind customers of due loans and called references and employers.
Telephone Banker
JP Morgan Chase
02.2014 - 07.2014
- Assisted customers that need help with their checking, savings, and credit card account inquiries
- Professionally communicated with customers, performed data entry, and researched information to solve customer's inquiries utilizing computers
- Effectively resolved customer's problems utilizing exceptional problem solving skills, while diffusing the situation.
Assistant Manager
Smashburger
06.2012 - 02.2014
- Responsible for transporting monetary items to the bank to make deposits/change, producing a weekly employee schedule, and performing inventory control procedures; orders new supplies
- Accurately counted weekly inventory, payroll, and truck orders, while conducting data entry to complete invoices to be sent to vendors
- Hired employees, scheduled work, monitored their performances, and ensured compliance of company policies and procedures.
Cashier
CiCi's Pizza
05.2009 - 06.2012
- Provided professional customer service to ensure and maximize customer satisfaction
- Operated cash register to process transactions, issued receipts, and handled money issues
- Conducted inventory control procedures to ensure the buffet was stocked and well organized.
Education
High School Diploma -
South Grand Prairie High School
06.2011
Skills
- Professionalism
- Excellent Communication
- Bilingual (English/Spanish)
- Adaptability
- Senior Administrative Assistant Functions
- Cash Handling
- Data Entry
- Professional Customer Service
- Scheduling
- Inventory Control
- Training & Development
- Team Management
- Effective Leadership
- Timekeeping Systems
- Employee Relations
- Audit preparation
- Payroll Management
- Benefits Administration
- Labor law knowledge
- Fraud prevention
- Tax Compliance
- Global Payroll Experience
- Employee benefits administration
- HR collaboration
- Payroll Auditing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Critical Thinking
- Team Collaboration
Timeline
Cashier
McAlister's Deli- Part Time
11.2016 - 01.2018
Director of Payroll Support
All Medical Personnel
04.2016 - Current
Center Manager
Ace Cash Express
03.2015 - 04.2016
Telephone Banker
JP Morgan Chase
02.2014 - 07.2014
Assistant Manager
Smashburger
06.2012 - 02.2014
Cashier
CiCi's Pizza
05.2009 - 06.2012
High School Diploma -
South Grand Prairie High School