Brittani Pierce
Winston-Salem,US
Summary
I am a team builder who pays attention to detail. Effective time and stress management. Customer-service oriented. Personable and outgoing. Punctual. Database administration. Strong verbal communication. Self-motivated. Classroom discipline. Interpersonal and written communication. I enjoy contributing my time to help communities. Computer proficient. I have experience within the school system and office work.
Overview
18
18
years of professional experience
Work History
Substitute Teacher, K-12
ESS
03.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Site Supervisor
Imprints Cares
11.2022 - Current
- Created lesson materials, visuals, and digital presentations to supplement lesson plans
- Oversaw employee attendance record, and ordered new materials for sites.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Assisted with classroom activities such as tutoring, homework grading, and exam review.
- Trained new team members on site policies and procedures.
Customer Service Representative
Lowe's Home Improvement
05.2018 - 11.2022
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Used highly effective selling skills while properly engaging and presenting solutions to customers.
Nurse's Assistant
Visiting Angels
01.2006 - 11.2017
- Managed all aspects of care from admission to discharge, including patient assessments, care planning, health education, and discharge planning, for numerous patients per day
- Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans
- Followed strict safety precautions by calculating the correct dosages before administering medications.
Customer Service Representative
E-ZPass Customer Service Center
04.2007 - 11.2010
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Provided primary customer support to internal and external customers in a fast-paced environment
- Dealt with a wide range of customer service, operational, and administrative tasks every day
- Used highly effective selling skills while properly engaging and presenting solutions to customers.
Education
Pharmacy Assistant - Certificate -
Forsyth Technical Community College
Winston-Salem, NC01.2022
Administrative Assistant - Certificate -
Forsyth Technical Community College
Winston-Salem, NC01.2021
Diploma -
Harrisburg High School
Harrisburg, PA01.2005
Skills
- Leadership
- Experience with setting up at multiple sites for open house
- Professionalism and strong work ethic
- Curriculum knowledge
- Student Engagement
- Multi-Subject Instruction
- Relationship building and management
- Verbal and written communication
- Critical thinking and problem solving
- Special Education
- K-12 Education
Accomplishments
- Recognized by multiple schools as an excellent substitute.
- Recognized from past jobs with employee of the month recognition awards.
Timeline
Substitute Teacher, K-12
ESS
03.2024 - Current
Site Supervisor
Imprints Cares
11.2022 - Current
Customer Service Representative
Lowe's Home Improvement
05.2018 - 11.2022
Customer Service Representative
E-ZPass Customer Service Center
04.2007 - 11.2010
Nurse's Assistant
Visiting Angels
01.2006 - 11.2017
Pharmacy Assistant - Certificate -
Forsyth Technical Community College
Administrative Assistant - Certificate -
Forsyth Technical Community College
Diploma -
Harrisburg High School
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