Brittani Russell
Loudon,NH
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Shoney's of Knox. Expert in problem-solving and exceptional communication, I significantly improved service delivery through meticulous attention to detail and robust team leadership. Skilled in safe food handling and fostering positive customer relationships, my approach consistently drives superior dining experiences. Organized with experience in all types of work environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
9
9
years of professional experience
Work History
Lead Server
Shoney's of Knox
01.2022 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Title Clerk
ABS Tag Title
05.2019 - 01.2022
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Collected taxes and fees, submitted payments and issued receipts.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
- Ensured legal compliance, diligently reviewing all submitted documents for adherence to state laws and regulations.
- Enhanced accuracy of document processing by meticulously reviewing and verifying titles and registrations for errors.
- Reduced errors in documentation, closely monitoring changes in state and federal regulations and updating company procedures accordingly.
Server Manager
Shoney's of Knox
03.2016 - 05.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Optimized server configurations for improved performance, reliability, and costefficiency.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Enforced compliance with uniform and personal presentation standards.
Education
High School Diploma -
Loudon High School
Loudon05.2015
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- Exceptional communication
- Employee Training and Development
- Responsible and Trustworthy
- Relationship Building
- Teamwork and Collaboration
- Critical Thinking
- Full Service Dining
- Accurate money handling
- High-volume dining
- Cleanliness standards
- Staff Training
- Order Accuracy
- Customer Service
- Safe Food Handling
Timeline
Lead Server
Shoney's of Knox
01.2022 - Current
Title Clerk
ABS Tag Title
05.2019 - 01.2022
Server Manager
Shoney's of Knox
03.2016 - 05.2019
High School Diploma -
Loudon High School