Brittani Safar
First Coast Contract Maintenance LLC (CMS)
Jacksonville,FL
1
Language
1
Certification
15
years of professional experience
Results-driven Administrative and Operations Professional with over 10 years in healthcare, facility operations, and small business management. Expertise includes operations oversight, inventory management, client relations, and regulatory compliance. Skilled in major medical software systems, patient scheduling, insurance verification, and vendor coordination.
Work History
Facility Attendant / Resident Access Specialist
1 Month- Served as the main point of contact for resident inquiries, enforcing community guidelines, access safety protocols, and proper amenity usage.
- Managed resident inquiries as the main point of contact, enforced community guidelines, access safety protocols, and ensured proper amenity usage.
- Managed daily administrative record-keeping, site inventory tracking, supply management, and equipment maintenance to support operational efficiency.
Owner & Operator
6 Years 6 Months- Directed full-lifecycle business operations across 6 years, ensuring consistent custom order fulfillment, high quality control, and strong client retention.
- Coordinated client consultations to translate design ideas into custom products, overseeing production schedules and daily workflows to ensure timely delivery and client satisfaction.
- Managed supply chain sourcing, ingredient planning, and inventory control, while maintaining accurate financial records for CPA tax filings to support business operations.
- Ensured full regulatory compliance with Florida Cottage Food laws and food safety protocols, maintaining high standards for labeling and sanitation.
Office Administrator
7 Months- Directed daily front-office operations, patient scheduling, referral processing, and communication for specialized nephrology practice workflows.
- Maintained accurate electronic medical records (EMR) using Baptist systems and PowerChart, updating demographics and abstracting/auditing over 30 patient charts daily under strict HIPAA compliance to support patient care and administrative accuracy.
- Verified insurance coverage, authorizations, and referral requirements for specialty appointments, managing copay/deductible collections and account follow-ups to ensure smooth patient flow and minimize delays.
- Managed incoming patient calls and front-desk communications, recommending workflow improvements to upper management that enhanced daily practice efficiency.
Ophthalmic Medical Scribe
5 Months- Assisted 7 ophthalmologists and optometrists concurrently in high-volume clinical and surgical practice using eClinicalWorks.
- Recorded ophthalmic histories, exam findings, diagnostic test results, physician assessments, and treatment plans in real time with accuracy to support clinical decision-making.
- Managed patient chart preparation, ensured clinical records completeness prior to provider evaluations, and conducted thorough chart audits.
- Prepared patient charts, reviewed clinical records for completeness prior to provider evaluations, and performed comprehensive chart auditing.
Optometric Technician
1 Year 8 Months- Conducted comprehensive patient pre-testing for 3-doctor practice using EMA software, including visual acuity, tonometry, color vision, and medication history reviews, ensuring accurate data for optimal patient care.
- Performed comprehensive patient pre-testing for a 3-doctor practice using EMA software, including visual acuity, tonometry, color vision, and medication history reviews.
- Educated patients on contact lens insertion, removal, hygiene, and post-exam care instructions, alongside providing custom frame fittings and minor eyewear repairs.
- Oversaw medical insurance coding, billing collections, high-volume data entry, and streamlined daily administrative workflows to enhance office efficiency.
Certified Chiropractic Assistant /Medical Administrative Assistant
3 Years- Coordinated front-office administration and patient care using MEDISOFT, managing intake, insurance verifications, patient histories, and room preparation to ensure seamless patient flow.
- Assisted chiropractors with therapeutic modalities, spinal decompression, patient positioning, and clinical procedures while maintaining smooth appointment flow.
- Documented accurate patient progress notes and maintained compliant charting across all clinical encounters.
- Managed billing statement processing, claim form preparation, and collections auditing, handling 50+ weekly formal attorney/legal documentation requests to maintain compliance and support revenue cycle.
Commercial Manager Specialist
6 Months- Managed commercial B2B sales operations and high-volume order databases to enhance client relationships and maintain service consistency.
- Directed delivery route coordination and monitored order accuracy to support timely fulfillment and resolve discrepancies prior to dispatch.
- Executed account transactions, addressed commercial requests, and maintained detailed records across electronic systems to support operational accuracy.
- Trained and onboarded team members on account service standards and order processing protocols to streamline delivery workflows.
Medical Assistant/Receptionist
3 Months- Managed front-and-back-office operations for chiropractic and orthopedic practices, ensuring efficient scheduling, patient registration, and intake flow.
- Coordinated insurance verification, referrals, and authorization requests, streamlining CMS-1500 billing forms to enhance patient access.
- Performed back-office clinical duties, including taking vital signs, conducting phlebotomy, preparing rooms, sterilizing instruments, and stocking supplies.
- Maintained precise physical and electronic medical records (EMR) while upholding strict health, hygiene, and HIPAA standards.
Medical Assistant Intern
1 Month- Coordinated patient intake, gathered health/nutritional histories, monitored vital signs and EKG equipment, and calculated BMI to ensure comprehensive patient assessments.
- Coordinated patient intake, gathered health/nutritional histories, monitored vital signs/EKG equipment, and calculated BMI with precision.
- Scheduled patient appointments and managed follow-up communications to enhance patient experience and support daily operational flow.
- Scheduled patient appointments, managed follow-up communications, and supported smooth daily operational flow.
Education
Medical Assistant/ Clinical Technician - Healthcare
Skills
EMR administration
Insurance operations
Clinical support
Client relations
Access management
Inventory control
Account management
Financial record-keeping
Patient intake coordination
Accomplishments
Maintained a long standing track record of clinical and operational excellence, earning formal letters of recommendation from supervising ophthalmologists and practice managers. Consistently pursued professional growth through the completion of continuing education credit coursework in Ophthalmic Assisting and clinical care procedures. Successfully managed and built a small business over six years, demonstrating strong initiative, self direction, client retention, and full financial and regulatory compliance
Certification
Completed formal college coursework in Medical Assisting, including clinical externships, and earned certification in chiropractic care during my employment with Dr. Sambursky. Also accumulated 36 documented continuing education credit certificates in ophthalmology through BSM. While I stepped away from healthcare to focus entirely on running my small business, I have retained printed records for all 36 completed credit certificates, past credentialing, and formal letters of recommendation from supervising physicians, all available upon request.
Languages
English
Native or Bilingual
Timeline
Facility Attendant / Resident Access Specialist
First Coast Contract Maintenance LLC (CMS)
08.2026 - 09.2026Read More
Office Administrator
Jacksonville Nephrology, PA
05.2021 - 12.2021Read More
Ophthalmic Medical Scribe
Atlantic Eye Institute
12.2020 - 05.2021Read More
Owner & Operator
BS Sweet Designs LLC
04.2019 - 10.2025Read More
Optometric Technician
Pullen Eye Care
08.2018 - 04.2020Read More
Certified Chiropractic Assistant /Medical Administrative Assistant
Sambursky Chiropractic LLC
08.2015 - 08.2018Read More
Commercial Manager Specialist
AutoZone
12.2014 - 06.2015Read More
Medical Assistant/Receptionist
Ortega Chiropractic Clinic and Orthopedics
07.2011 - 10.2011Read More
Medical Assistant Intern
Doc Weight Loss Centers
05.2011 - 06.2011Read More
Florida Career College
Medical Assistant/ Clinical Technician from Healthcare
Read More