Sara Fletcher
Lake Saint Louis,MO
Summary
Office manager with a background in pediatric healthcare, combining administrative oversight and clinical support to keep daily operations organized and patient flow steady. Leads front office and clinical staff, manages EMR systems, handles credentialing, and supports a positive experience for patients and families.
Overview
19
19
years of professional experience
Work History
Office Manager
Gateway Pediatrics
Chesterfield, MO
02.2019 - Current
- Oversee daily operations of a busy pediatric practice, ensuring smooth patient flow and administrative efficiency.
- Supervise front office and clinical staff; lead hiring, onboarding, and performance management.
- Implement and enforce office policies and procedures.
- Resolved patient and parent concerns, fostering positive relationships and ensuring satisfaction.
- Coordinated credentialing with insurance providers, ensuring accuracy of CAQH profiles.
- Maintain EMR systems and troubleshoot service issues.
- Managed office supply inventory and vendor relationships to support operational needs.
- Updated website content regularly to improve user experience., complete FMLA paperwork, and serve as a certified Notary.
Medical Assistant
Gateway Pediatrics
Chesterfield, MO
07.2007 - 02.2019
- Administered vaccines and assisted physicians during exams and procedures.
- Greeted and prepared pediatric patients for examinations, collected vitals, and updated medical histories.
- Maintained accurate electronic health records and ensured data integrity.
- Scheduled appointments and coordinated specialist referrals to streamline patient care and ensure timely billing/insurance verification.
- Sterilized medical instruments and ensured exam rooms met sanitation standards.
- Handled incoming calls and provided administrative support to clinical staff, enhancing communication and operational efficiency.
Education
Medical Assistant Program -
Sanford-Brown College
St. Peters, MO01-2006
Certified Nursing Assistant -
North County Technical High School
Florissant, MO01-2005
Skills
- Credentialing processes
- EMR expertise
- Patient care coordination
- Patient scheduling strategies
- Healthcare process improvement
- Medical billing
- Insurance verification
- Office administration skills
- Management of inventory and supplies
- Staff supervision and training
- Team leadership
- Human resources administration
- Practice management
- Complex patient coordination
- Patient scheduling
- EMR administration
- Attention to detail
- Effective communication
- Problem solving
- Customer service
- Staff supervision
Personal Information
Title: Office Manager | Medical Administrative Professional
Timeline
Office Manager
Gateway Pediatrics
02.2019 - Current
Medical Assistant
Gateway Pediatrics
07.2007 - 02.2019
Medical Assistant Program -
Sanford-Brown College
Certified Nursing Assistant -
North County Technical High School