Desired Job Title
Office Manager /Medical Billing SpecialistInterventional Radiology Surgical AssistantOnline Technical SupportWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridLocation: KINGWOOD, US
Open to relocation: No
Open To Work
REBECCA CAMPBELL
KINGWOOD,TX
Work Preference
Summary
Dynamic Office Manager and Medical Billing Specialist at 100% Chiropractic, adept at enhancing patient care and operational efficiency. Proven expertise in EMR systems and credentialing processes, coupled with strong leadership and communication skills. Successfully streamlined billing operations, ensuring timely reimbursements and compliance with standards, while fostering a positive team environment.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Office Manager /Medical Billing Specialist
100% Chiropractic / 100% EPIC Billing
Kingwood
03.2024 - 01.2026
- Managed daily operations, enhancing patient flow and administrative efficiency.
- Implemented EMR system, improving record accuracy and reducing paperwork.
- Coordinated insurance claims, ensuring timely reimbursements and resolving discrepancies.
- Developed training for new hires, maintaining high patient care standards.
- Scheduled appointments, optimizing time management and reducing patient wait times.
- Reviewed and verified credentialing applications for healthcare professionals.
- Maintained accurate records in credentialing databases and systems.
- Resolved issues related to provider credentials through thorough investigation.
- Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
- Reviewed and processed credentialing applications to ensure accuracy, completeness, and compliance with all accreditation standards.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Processed re-credentialing applications for existing providers according to contractual requirements.
- Provided support in responding to inquiries from external parties regarding credentialing information.
- Maintained detailed records of provider data in the credentialing database system.
- Researched discrepancies between submitted provider data and verified sources when necessary.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Liaised with insurance companies to complete provider enrollment and ensure billing capabilities.
- Entered patient billing information into electronic health record systems.
- Communicated with healthcare providers to clarify documentation and coding queries.
- Resolved billing discrepancies by analyzing claims and payment data.
- Maintained updated knowledge of insurance policies and reimbursement processes.
- Collaborated with the finance team to ensure timely claims submissions.
- Assisted in audits by providing necessary documentation and coding justifications.
- Researched denied claims to determine the cause of denial and corrected errors as needed.
- Assigned appropriate codes using ICD-10-CM for diagnosis, CPT for procedures, HCPCS for supplies and modifiers as required by payers.
- Submitted claims electronically to insurance companies in accordance with regulations.
- Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Performed data entry into electronic health record system for all relevant patient information including diagnoses, procedures performed, medications prescribed .
Interventional Radiology Surgical Assistant
Shannon Medical Center
San Angelo
02.2011 - 10.2023
- Ensure sterile environment in operating room, enhancing patient safety and procedure success.
- Assist surgeons with precision, optimizing surgical flow and reducing operation time.
- Prepare specimens for analysis, maintaining accuracy in diagnostic processes.
- Organize instruments and equipment, streamlining surgical readiness and efficiency.
- Set up equipment, tools, and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Assisted surgeons in variety of minor and major surgical procedures.
- Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
- Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies.
- Gathered and passed instruments to surgeon during operation.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
- Organized instrument trays for specific types of surgeries.
- Created and maintained sterile operating fields to minimize infection risks.
Online Technical Support
SitelogIQ
San Angelo
01.2006 - 01.2011
- Resolved technical issues via email and phone, enhancing customer satisfaction.
- Configured and maintained systems, ensuring optimal performance and security.
- Trained new staff on support processes, improving team efficiency.
- Assessed inquiries to provide effective solutions, boosting service quality.
- Identified upsell opportunities, contributing to revenue growth.
Education
HIGH SCHOOL DIPLOMA -
Alma Bryant High School
Irvington, AL05.2001
Skills
- Documentation review
- Patient care
- Medical records
- Operating systems
- Suturing
- Patient transportation
- Wound dressing
- Hospital pre-screenings
- Emergency response
- Self-directed
- PPE use
- Friendly
- Positive attitude
- Quality assurance
- Leadership
- Troubleshooting
- Critical thinking
- Training and development
- Vital signs
- Computer skills
- Customer service
- Hospital experience
- Technical support
- Ordering lab draws and collecting labs
- Communication skills
- Aseptic technique
- Medical administrative support
- Triage
- EHR systems
- Blood sampling
- Clinic
- Anatomy knowledge
- EMR systems
- Front desk
- Organizational skills
- Patient monitoring
- Clerical experience
- Time management
- Credentialing processes
- Billing discrepancies
- Compliance standards
- Claims processing
- Billing cycle management
- Accounts receivable management
- Coding proficiency
- Collections management
- Dispute resolution
- Deductible management
- Denial management
- Billing dispute resolution
- HIPAA compliance
- Collection practices
- Insurance verification
Certification
CPR Certification
References
Dr. Michael Sickels, Shannon Medical Center Hospital (325.374.7357);
Dr. James Alaly, Shannon Medical Center Hospital (314.496.2376);
Dr. Ross Harper, Shannon Medical Center Hospital (210.324.8115);
Dr. Eddie Shell, Shannon Medical Center Hospital (325.374.1436);
Dr. Hannah Staples, 100% Chiropractic COO (989.329.8613)
Timeline
Office Manager /Medical Billing Specialist
100% Chiropractic / 100% EPIC Billing
03.2024 - 01.2026
Interventional Radiology Surgical Assistant
Shannon Medical Center
02.2011 - 10.2023
Online Technical Support
SitelogIQ
01.2006 - 01.2011
HIGH SCHOOL DIPLOMA -
Alma Bryant High School