Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Stephanie Pierce

Pulaski,TN

Summary

Dynamic Office Manager with extensive experience at Tennessee Valley Family Care, excelling in project management and compliance monitoring. Spearheaded successful EMR transitions, enhancing operational efficiency and ensuring HIPAA adherence. Recognized for exceptional problem-solving skills and fostering strong relationships with providers and vendors, driving improved patient care and billing accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager / Billing, Compliance & IT Support

Tennessee Valley Family Care – Pulaski, TN
Pulaski, TN
04.2010 - Current
  • Oversaw full clinic operations, including staffing, billing, patient relations, and provider support.
  • Led successful EMR transitions from paper to EMR in 2010 and to eClinicalWorks since 2013.
  • Maintained HIPAA compliance and previously supervised Meaningful Use and CPC+ incentive programs.
  • Handled credentialing, CAQH upkeep, and Medicare revalidations for all providers.
  • Served as liaison to payers, labs, vendors, and IT support, assisting with technical issues and system setup.
  • Provided direct assistance to providers and nursing, supporting vitals, injections, patient intake, and EMR documentation.
  • Helped maintain insurance star ratings by addressing gaps in care and ensuring proper billing.
  • Consulted frequently by other practices for expertise in billing, compliance, and operational strategies.

Medical Receptionist /Medical Biller

Tennessee Valley Specialty Center – Pulaski, TN
Pulaski, TN
01.2007 - 01.2010
  • Promoted from front desk receptionist to medical billing role for exceptional performance.
  • Scheduled appointments and verified insurance details for efficient patient processing.
  • Managed billing and claims submissions to ensure timely reimbursements.
  • Assisted with office organization, enhancing operational flow and efficiency.

Education

Some College (No Degree) - Nursing

Columbia Community
Lawrenceburg, TN

Skills

  • EMR implementation
  • Billing management
  • HIPAA compliance
  • Credentialing processes
  • Patient relations
  • Insurance verification
  • Technical support
  • Scheduling coordination
  • Billing
  • Customer relations
  • Payroll processing
  • Senior leadership support
  • Banking operations
  • Office management
  • Employee supervision

Certification

  • Certified Professional Coder (CPC) – AAPC, May 30, 2015
  • Registered Medical Assistant (RMA) – AAHC, November 20, 2020
  • GED
  • Columbia State Community College – Completed RN program prerequisites, 2010

Affiliations

  • Held a position with the Giles county Board of leadership program for the boys and girls club of Pulaski for 2 years while raising 2 children.
  • Was an active member of the Giles County High School Athletic Booster club for 2 years while son attended High School.
  • Assisted in hospital pharmacy at the STRHS- Pulaski for 1 year

References

References available upon request.

Timeline

Office Manager / Billing, Compliance & IT Support

Tennessee Valley Family Care – Pulaski, TN
04.2010 - Current

Medical Receptionist /Medical Biller

Tennessee Valley Specialty Center – Pulaski, TN
01.2007 - 01.2010

Some College (No Degree) - Nursing

Columbia Community

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