Brittania Bell
Chicago,IL
Summary
A dedicated and customer-focused professional with experience in diverse roles including patient care coordination, customer service, and apartment leasing. Proven ability to manage high-volume interactions, provide efficient solutions, and deliver exceptional service in both healthcare and real estate settings. Skilled in handling sensitive information, maintaining strong client relationships, and exceeding performance targets. Known for adaptability, attention to detail, and a commitment to creating positive, seamless experiences for customers and clients alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator (Full Time)
Beloved community family wellness center
Chicago
09.2023 - Current
- Coordinated patient care by scheduling appointments, managing medical records, and facilitating communication between patients and healthcare providers. Ensured a seamless patient experience by providing information on services, assisting with insurance verification, and addressing inquiries about treatment plans. Worked closely with medical staff to ensure efficient patient flow and timely follow-up care, while maintaining strict adherence to HIPAA regulations and confidentiality standards. Enhanced patient satisfaction through compassionate service and prompt resolution of concerns.
Apartment Leasing Consultant (Full Time)
AMLI Residential
Evanston, Illinois
02.2023 - 09.2023
- Conducted property tours, highlighting features and benefits to prospective tenants, and answered questions about community amenities, lease terms, and application processes. Managed leasing documentation, including processing rental applications, conducting background checks, and preparing lease agreements. Collaborated with the property management team to ensure smooth move-ins, timely maintenance requests, and tenant satisfaction. Consistently achieved or exceeded leasing targets through proactive outreach, follow-up calls, and building relationships with prospective tenants. Resolved tenant concerns, escalating issues when necessary, and ensuring all inquiries were addressed promptly.
Apartment Leasing Agent (Part Time)
33 realty
Chicago
07.2022 - 01.2023
- Managed the leasing process for residential properties, from conducting property tours to processing rental applications and preparing lease agreements. Provided prospective tenants with detailed information about available units, amenities, and lease terms, while effectively addressing any questions or concerns. Coordinated move-ins, ensured timely documentation completion, and facilitated communication between tenants and the property management team. Consistently met leasing goals by actively following up with leads and maintaining a high level of customer service and tenant satisfaction.
Customer Service Representative (WFH)
Grainger
Lake Forest, Illinois
08.2020 - 07.2022
- Provided exceptional customer support in a fast-paced industrial supply environment. Assisted customers with product inquiries, order processing, and troubleshooting via phone, email, and chat. Ensured timely resolution of customer concerns, managed returns, and coordinated with warehouses for order fulfillment. Maintained a deep understanding of product offerings and inventory to provide accurate and efficient solutions, while consistently meeting or exceeding performance and customer satisfaction targets.
Education
Associate of Arts - Medical Technology
Ultimate Medical Academy
Clearwater, FL07-2023
Skills
- Organizational standards
- Healthcare operations
- Medical record requests
- Administrative supervision
- Marketing and promotion
- Property advising
- Sale negotiation
- Property marketing
- Customer service focus
Certification
- Completed comprehensive training on lease agreements, tenant relations, fair housing laws, and property management best practices.
Timeline
Patient Care Coordinator (Full Time)
Beloved community family wellness center
09.2023 - Current
Apartment Leasing Consultant (Full Time)
AMLI Residential
02.2023 - 09.2023
Apartment Leasing Agent (Part Time)
33 realty
07.2022 - 01.2023
Customer Service Representative (WFH)
Grainger
08.2020 - 07.2022
Associate of Arts - Medical Technology
Ultimate Medical Academy