Brittanie Carr
Rolla,MO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.
Overview
3
3
years of professional experience
Work History
Server /Bartender
Longhorn Steakhouse
Rolla, MO
01.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
TurboTax Peak Product Specialist
Sitel
St Louis, MO
02.2022 - 04.2024
- Maintained business records by updating customer information.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Oversaw warranty counseling process to manage expense controls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Drafted reports summarizing key insights gained from customer interactions and shared them with leadership.
- Developed automated messages that could be sent out in response to certain queries or used in specific situations.
- Performed quality assurance checks on chat transcripts from other team members, ensuring accuracy of responses.
Education
Associate of Arts - Veterinary Science
Sanford Brown College
Fenton, MO09-2008
Skills
- Produce sales
- Promotional sales
- Sales pitches
- Team member support
- Daily specials memorization
- Tableside etiquette
- Customer service
- Strong work ethic
- Memory retention
- Effective customer upselling
- Positive guest interactions
- Exceptional customer service
- Hospitality service expertise
- Suggestive selling
- Sales techniques
- Shift management
- Check payment processing
- Price memorization
- Customer relations
- Multitasking
- Team building
- Computer skills
- Clerical support
- Organization
- Public speaking
- Self-Directed
- Supervision and leadership
Timeline
Server /Bartender
Longhorn Steakhouse
01.2024 - Current
TurboTax Peak Product Specialist
Sitel
02.2022 - 04.2024
Associate of Arts - Veterinary Science
Sanford Brown College
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