Brittanie LaCour
Richmond
Summary
Results-driven individual with a strong background in accounting, claims, settlements, confirmations, criminal justice, and customer service. Seeks opportunity with organization to utilize education, skills, knowledge, training, and work experience in contributing to company success. Resourceful specialist with expertise in problem-solving, data analysis, and exceptional customer service. Quick learner excelling at adapting to new technologies and processes. Proven track record of managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
A/R Specialist
QuVa Pharma
01.2023 - Current
- Accurately post all payments in INFOR system, including unapplied payments and lockbox transactions.
- Assist in daily cash reconciliation and ensure proper documentation of all transactions.
- Ensure compliance with HIPAA by scanning and securely shredding check copies and credit card information.
- Process credit card payments, create and post debit/credit memos, and perform research on misapplied payments.
- Assist in ACH and cash reporting, as well as bank functions, including wire transfers and remote check deposits.
- Analyze and resolve payment discrepancies, communicate with internal/external customers, and assist in identifying potential risks.
- Cross-train team members to ensure coverage and consistent quality customer service.
- Maintain and document a clear audit trail of all cash and payment transactions.
Sr. Customer Service Rep/Insurance Claims Processor
New Era Insurance Co.
07.2017 - 01.2023
- Reviewed and processed insurance claims, determining coverage, settlement amounts, and authorizing payments.
- Provided administrative support including data entry, premium posting, and scanning, in accordance with agency workflows.
- Managed customer service inquiries regarding policy changes, coverage, and premium payments.
- Assisted with tracking cancellations/reinstatements and issuing pro-rated refunds for canceled policies.
- Assisted service units with change requests, audit processing, and monthly reporting.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Affirmed or denied coverage fairly based on thorough investigations.
Claims Billing Customer Service Analyst
Healthcare Services & Solutions LLC
01.2016 - 07.2017
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
BA - Criminal Justice, Accounting
Southern A&M University
Baton Rouge, LA05.2015
Skills
- Month-end closing
- Collections management
- Credit memos
- Invoice processing
- Payment posting
- Scheduling
- Accounts receivable management
- Call center operations
- Statement processing
- Credit card payment processing
- Account reconciliation
- Client relationship management
- Claims processing
- Medical billing and collections
- Reinstatments
Certification
- Post Certified-PPCT Defensive Tactics
- Post Certified-Firearms
- CPR
Internshipvolunteer
- Optimus Intern- Energy Commodities Recruiter, 09/13, 08/15
- Exxon Mobil Corp – Supervisor Brenda Peterson, 60hrs, Intern/ Volunteer at Allied Waste Management
Timeline
A/R Specialist
QuVa Pharma
01.2023 - Current
Sr. Customer Service Rep/Insurance Claims Processor
New Era Insurance Co.
07.2017 - 01.2023
Claims Billing Customer Service Analyst
Healthcare Services & Solutions LLC
01.2016 - 07.2017
BA - Criminal Justice, Accounting
Southern A&M University
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