Brittanie Taylor
Jacksonville,FL
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Coordinator and Scheduling
Joy Orthodontics
Jacksonville, FL
01.2025 - Current
- Efficiently manage and optimize patient scheduling to maximize office flow, minimize wait times, and accommodate individual patient needs.
- Review, explain, and manage personalized treatment plans in collaboration with the orthodontists, ensuring patients understand their options and treatment timelines.
- Coordinate and verify insurance benefits, and provide transparent financial guidance, including payment plans and out-of-pocket costs.
Onboarding Coordinator
MarketSource
Jacksonville, FL
01.2024 - 01.2025
- Enhanced employee retention rates with thorough orientation sessions and consistent followups
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Pedatric Dental Assistant
Myers Pediatrics
Jacksonville, FL
07.2019 - 12.2023
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Orthodontics 5 years
Newborn Hearing Screener
Pediatrix
Jacksonville, FL
01.2023 - 12.2023
- Administered and interpreted electrophysiological testing for infants to determine hearing levels.
- Counseled patients to discuss hearing loss concerns and candidacy for personal amplification devices, hearing aids and amplifiers.
Beauty Advisor
Ulta
Jacksonville, FL
08.2017 - 01.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associates
Marshall’s
Jacksonville, FL
05.2015 - 07.2018
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
Education
High school diploma -
First Coast High School
Jacksonville, FLSkills
- Team Collaboration
- Customer Support
- Customer Service
- Problem Resolution
- Active Listening
- Effective Multitasking
- Patient Education
- Patient Relations
Certification
CPR CERTIFIED
Dental/Ortho Certification
Timeline
Treatment Coordinator and Scheduling
Joy Orthodontics
01.2025 - Current
Onboarding Coordinator
MarketSource
01.2024 - 01.2025
Newborn Hearing Screener
Pediatrix
01.2023 - 12.2023
Pedatric Dental Assistant
Myers Pediatrics
07.2019 - 12.2023
Beauty Advisor
Ulta
08.2017 - 01.2019
Sales Associates
Marshall’s
05.2015 - 07.2018
High school diploma -
First Coast High School