Summary
Overview
Work History
Education
Skills
Timeline
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Melodie Perez

Oxnard,CA

Summary

Effective Scheduling Supervisor promoting more than 3 years' experience supporting personnel in busy/ fast pace office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

15
15
years of professional experience

Work History

Front Office Receptionist / Treatment coordination/ Back-office traffic coordinator/ Scheduling Supervisor

SugarBug Dental and Orthodontics
04.2019 - 02.2023
  • Front office receptionist, treatment coordinator, back-office traffic coordinator, and scheduling supervisor roles in a high-volume dental office
  • Responsible for greeting patients, updating patient information, reviewing treatment plans, coordinating appointments, managing patient records, processing payments, and submitting insurance claims.

Customer Service Representative

ETS Express
11.2012 - 06.2016
  • Responsible for building customer relationships, providing product and service information, handling incoming calls/emails, resolving complaints/issues, assisting with order changes, supporting the sales team, and maintaining attention to detail and organizational skills.

Client Data Analyst for Citi

ARSI
05.2011 - 10.2012
  • Responsible for verifying remittance and maintenance files, creating mass media loads/closes, approving/denying settlements, monitoring and auditing telephone calls, completing and sending forms, and verifying payments and adjustments.

Route Accountant/ Inventory Specialist

Allied Beverages
04.2009 - 05.2011
  • Accountable for settling daily route settlements, checking in drivers paperwork, balancing daily delivery paperwork, preparing invoices, scanning company invoices, setting up receiving appointments, inputting inventory data, verifying warehouse receivers, maintaining records, and scanning check deposits.

Outreach Coordinator- Voter Registration

County of Ventura
05.2008 - 04.2009
  • Responsible for voter registration throughout Ventura County, scheduling recruitment dates and events, purchasing and ordering supplies, taking inventory, making travel arrangements, and scanning documentation.

Election Officer Recruiter/ Trainer

County of Ventura
10.2007 - 04.2009
  • Accountable for the recruitment and training of Election Officers, staffing polling locations, ordering supplies, resolving ballot issues, assisting with multiple departments, and scanning/verifying state documents and procedures.

Education

High School Diploma -

Hueneme High SchoolMoorpa
Oxnard, CA

Skills

  • Business operations understanding
  • Guest Relations
  • Security awareness
  • File Organization
  • Customer Relationship Management (CRM)
  • Time Management
  • Schedule Preparation
  • Lead Generation
  • Team Leadership
  • Complex Problem-Solving
  • Verbal and written communication
  • Cross-Functional Teamwork
  • Staff Training and Development

Timeline

Front Office Receptionist / Treatment coordination/ Back-office traffic coordinator/ Scheduling Supervisor

SugarBug Dental and Orthodontics
04.2019 - 02.2023

Customer Service Representative

ETS Express
11.2012 - 06.2016

Client Data Analyst for Citi

ARSI
05.2011 - 10.2012

Route Accountant/ Inventory Specialist

Allied Beverages
04.2009 - 05.2011

Outreach Coordinator- Voter Registration

County of Ventura
05.2008 - 04.2009

Election Officer Recruiter/ Trainer

County of Ventura
10.2007 - 04.2009

High School Diploma -

Hueneme High SchoolMoorpa

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Melodie Perez