Ericka Hernandez
Houston,TX
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
Work History
Receptionist/Front Office Assistant
Advanced Orthopedic Associates
Houston, TX
04.2023 - Current
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Increased customer service success rates by quickly resolving issues.
- Handled cash transactions and maintained sales and payments records accurately.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Receptionist/Medical Assistant
Gastrodoxs
Houston, Texas
06.2022 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Protected patients by observing strict HIPAA guidelines.
Education
High School Diploma -
Langham Creek High School
Houston, TX05.2001
Skills
- Multi-Line Telephone Skills
- Office Equipment Operations
- Recordkeeping and Bookkeeping
- Business Operations Understanding
- Meticulous and Organized
- Reliable and Punctual
- Prioritization and Time Management
- Microsoft Office
- Appointment Scheduling
- Documentation and Reporting
- Inventory Management
- Verbal and Written Communication
- HIPAA Guidelines
- Front Desk Operations
- Taking Client Histories
- Cleaning and Sterilizing
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist/Front Office Assistant
Advanced Orthopedic Associates
04.2023 - Current
Receptionist/Medical Assistant
Gastrodoxs
06.2022 - Current
High School Diploma -
Langham Creek High School