Rosa Ramirez
Madera,CA
Summary
Dynamic bilingual medical assistant with extensive experience at Concentra Urgent Care, excelling in patient care and appointment scheduling. Proven ability to enhance patient outcomes through effective communication and organization. Skilled in insurance claims and HIPAA compliance, ensuring a seamless and welcoming environment for patients. Committed to delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Receptionist/Front and Back Office Medical Assistant
Concentra Urgent Care
08.2021 - Current
- Measured Patients Spirometry, tested and recorded blood glucose Levels
- Obtained Pre-and post treatments vital signs and weight
- Submitted prescriptions to pharmacy via phone,fax,and web
- Managed multi-line phone system, directing calls to appropriate staff and departments.
- Scheduled patient appointments using electronic medical records (EMR) system for optimal service delivery.
- Greeted patients warmly, ensuring a welcoming environment and addressing inquiries efficiently.
- Processed patient registrations and insurance verifications, enhancing workflow accuracy and efficiency.
- Collaborated with healthcare professionals to streamline patient flow and reduce wait times.
- Maintained organized reception area, ensuring compliance with health regulations and safety protocols
- Trained new reception staff on office procedures and software systems for consistency in operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Receptionist/Front and Back Office Medical Assistant
Clinica Sierra Vista
10.2013 - 05.2020
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed Blood Draws and sent them to lab
- Conducted Dressings
- Scanning, checking insurances,
Medical Assistant, Pediatrics
Camarena
04.2015 - 07.2015
- WellChild Physicals
- Assisted in the development of care plans by gathering patient histories and vital signs accurately.
- Administered immunizations and conducted routine pediatric assessments to ensure patient health and compliance.
- Coordinated scheduling for diverse pediatric services, optimizing clinic workflow and patient access.
- Educated parents on proper home care techniques for their children''s specific conditions, promoting faster recovery times.
- Safeguarded patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information.
- Performed routine laboratory tests accurately and promptly to aid in prompt diagnoses and treatment plans.
Education
Medical Assistant
Heald College
CA10-2015
No Degree - Medical Technology
Madera Community College
Madera08-2012
High School Diploma -
Liberty High School
Madera06-2009
Skills
- Bilingual-English/Spanish
- CPR AED-Adult, child, and infant First Aid(BLS
- Insurance claims
- HIPPA Compliance
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Mail handling
- Clerical support
- Front desk operations
- Phone etiquette
- Positive and professional
- Multi-line telephone skills
- NIOSH Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist/Front and Back Office Medical Assistant
Concentra Urgent Care
08.2021 - Current
Medical Assistant, Pediatrics
Camarena
04.2015 - 07.2015
Receptionist/Front and Back Office Medical Assistant
Clinica Sierra Vista
10.2013 - 05.2020
Medical Assistant
Heald College
No Degree - Medical Technology
Madera Community College
High School Diploma -
Liberty High School
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