Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittanné Peterkin-Walker

East Orange,NJ

Summary

Customer-focused professional with experience supporting customers in fast-paced retail and service environments that handle multiple tasks efficiently, and ensuring customers leave with a positive experience. Comfortable learning new systems and following store procedures to support daily operations and team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technology Sales & Support Associate

Best Buy
10.2025 - Current
  • Assisted customers with device setup, troubleshooting, and product functionality.
  • Explained technical information in simple, non-technical language to customers of all skill levels.
  • Documented customer issues, resolutions, and follow-ups accurately.
  • Escalated unresolved technical issues to higher-level support when needed.
  • Maintained and achieved a 5-star high level of customer satisfaction in a fast-paced environment.

Risk Compliance Data Analyst

Envio Courier Limited
08.2024 - 08.2025
  • Analyzed delivery and logistics data to detect operational inefficiencies, route delays, and package loss trends.
  • Developed SQL-based dashboards to monitor courier performance metrics, helping leadership make data-informed decisions.
  • Collaborated with operations to implement data-driven strategies that reduced risk and improved delivery time by 15%.
  • Automated reporting on compliance checks and security audits using PL/SQL and internal monitoring tools.

Developer Analyst

National Commercial Bank
07.2020 - 07.2024
  • Developed and optimized complex PL/SQL scripts, procedures, and triggers to automate core banking operations.
  • Supported legacy system customizations, delivering scalable solutions integrated with Oracle backend systems.
  • Conducted end-to-end development of financial reports and transaction monitoring modules.
  • Supported transaction audits with detailed PL/SQL logs, data validation routines, and access control mechanisms.

Education

Bachelor of Science - Computer Information Systems

Northern Caribbean University
Jamaica
08.2019

Skills

  • IT support services
  • Performance Tuning
  • Microsoft 365 administration
  • Database systems expertise
  • Java, C#, JavaScript
  • Data visualization tools

  • System Integration & API Testing
  • ServiceNow proficiency
  • Git version control
  • Technical Documentation
  • Analytical problem solving
  • Cross-Functional Collaboration

Certification

Microsoft Azure Fundamental

Timeline

Technology Sales & Support Associate

Best Buy
10.2025 - Current

Risk Compliance Data Analyst

Envio Courier Limited
08.2024 - 08.2025

Developer Analyst

National Commercial Bank
07.2020 - 07.2024

Bachelor of Science - Computer Information Systems

Northern Caribbean University
Brittanné Peterkin-Walker