Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Thrams

Novi

Summary

Tech-savvy and customer-driven professional with experience in tech sales, troubleshooting, and fast-paced retail environments. Skilled at explaining complex products in simple terms, resolving technical issues, and creating smooth customer experiences. Known for clear communication, adaptability, and a passion for helping people feel confident using technology.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technology Sales & Support Associate

Canton Computers
Livonia
02.2024 - 05.2025
  • Assisted customers with selecting and troubleshooting computers, accessories, and networking equipment based on their needs.
  • Recommended hardware, accessories, and software based on customer needs and budget.
  • Performed software installs, virus cleanups, and hardware diagnostics, both in-store and remotely.

Warehouse Associate

Amazon
Canton
11.2022 - 01.2024
  • Maintained fast and accurate picking, packing, and scanning performance in a high-volume warehouse.
  • Operated handheld tech systems for inventory tracking, quality control, and order management.
  • Cross-trained in multiple roles to support team flexibility, safety, and efficient operations.

Education

High School Diploma -

Churchill High School
Livonia
05-2022

Skills

  • Tech product knowledge
  • Hardware and software troubleshooting
  • Customer-focused sales
  • Effective communication and upselling
  • Inventory management
  • POS systems expertise
  • Team collaboration
  • Adaptability and quick learning

Certification

  • Google IT Support Fundamentals
    (Coursera – Completed 2024)
  • Smart Home Technology Specialist (Entry-Level)
    (Training Cert – Completed 2023)

Timeline

Technology Sales & Support Associate

Canton Computers
02.2024 - 05.2025

Warehouse Associate

Amazon
11.2022 - 01.2024

High School Diploma -

Churchill High School

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