Brittant Henry
Summary
Experienced Customer Service professional. Able to handle a high volume of customer calls in a fastpaced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
LaQuinta Grand Prairie South
Grand Prairie
09.2025 - Current
- Greeted guests warmly and ensured a welcoming atmosphere at the front desk.
- Managed guest check-ins and check-outs efficiently using hotel management software.
- Answered phone calls promptly, addressing inquiries and providing information.
Consumer Loan Underwriter
American First Finance
Coppell
10.2022 - 01.2025
- Researched and analyzed appropriate loan programs to match borrower's profile
- Resolved customer loan problems through research and investigation
- Analyzed applicant's financial status, credit and property evaluations to determine feasibility of granting loans
- Met with applicants to obtain information for loan applications and answer questions about process
- Maintained the company's reputation by providing confidential, expert services to customers
- Audited loan files and confirmed that all conditions were satisfied and in compliance with lender guidelines
- Recommended approval or disapproval based on the institutions' established risk guidelines
Retail Support Specialist
Ashley HomeStore by Dufresne Spencer Group, LLC
Arlington
12.2021 - 07.2022
- Communicate and resolve customer concerns at a nationwide level
- Managing and maintaining customer accounts
- Serve as first point of contact between customers and company as recipient of concerns, disputes, order management
- Resolves complex and diverse customer issues in a timely professional manner via phone, email, and in person support
- Document processor for auditing
- Helped customers to satisfy merchandise needs and resolve service problems
- Maintained knowledge of current sales and promotions, return and exchange policies and security practices
Front Desk Receptionist
Hampton Inn & Suites Fossil Creek
Fort Worth
09.2020 - 08.2021
- Successfully managed all front desk operations
- Arranged bookings and handled special requests
- Greeted and assisted all guests with hospitality and unwavering assistance
- Offered suggestions regarding dining, leisure, and entertainment
- Maintained an organized desk area, adding to the welcoming environment of the hotel
- Fostered strong work relationships with all hotel departments
Front Desk Receptionist
Hampton Inn & Suites Forest Hill
Fort Worth
05.2020 - 09.2020
- Successfully managed all front desk operations
- Arranged bookings and handled special requests
- Greeted and assisted all guests with hospitality and unwavering assistance
- Prepared and adjusted bills to reflect required charges for guests' services
- Handled cash, charge, and account payments to settle guests' bills
- Ran daily financial and operational reports to identify areas requiring immediate or timely attention
- Assisted with housekeeping and food and beverage service needs of guests
Education
James W Martin HS
Skills
- POS systems expert
- Product and service solutions
- Proficient in 10-key
- Documentation review
- Strong analytical skills
- Microsoft Excel
- Conflict management
- Financial transactions expertise
- Exceptional communication
- CRM software proficiency
- Analytical skills
- Loan processing
- Office equipment proficiency
Timeline
Front Desk Receptionist
LaQuinta Grand Prairie South
09.2025 - Current
Consumer Loan Underwriter
American First Finance
10.2022 - 01.2025
Retail Support Specialist
Ashley HomeStore by Dufresne Spencer Group, LLC
12.2021 - 07.2022
Front Desk Receptionist
Hampton Inn & Suites Fossil Creek
09.2020 - 08.2021
Front Desk Receptionist
Hampton Inn & Suites Forest Hill
05.2020 - 09.2020
James W Martin HS