Brittany Abbey
Wichita,KS
Summary
Flexible Customer Service Representative offering 15 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain customers/patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
Eddy's Toyota
Wichita, KS
12.2023 - Current
- Developed effective working relationships with team members across multiple departments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Daycare Owner/Operator
Self Employed
Wichita, KS
05.2019 - 10.2023
- Created a safe, nurturing environment to promote learning and growth in children.
Phlebotomist
William Newton Memorial Hospital
Winfield, KS
01.2016 - 03.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
Education
High School Diploma -
Wichita High School South
Wichita, KS05-2008
Skills
- Product Upselling
- Technical Support
- Report Preparation
- Data Entry
- Client documentation
- Interpersonal Communication
Affiliations
- Regularly volunteer in the community as a way to give back to those around me.
Certification
- I finished vocational training and earned certifications to practice phlebotomy and medical assisting. I have not renewed the certifications however.
Custom
- I am dedicated to learning. The more I know, the more helpful I can be to my prospective employer. I would appreciate the opportunity to show how quickly I pick up skills and effectively utilize them.
References
References available upon request.
Timeline
Call Center Representative
Eddy's Toyota
12.2023 - Current
Daycare Owner/Operator
Self Employed
05.2019 - 10.2023
Phlebotomist
William Newton Memorial Hospital
01.2016 - 03.2019
High School Diploma -
Wichita High School South
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