Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Abercrombie

Charlotte,NC

Summary

Talented administrative and customer service professional knowledgeable about financial aid. Excellent problem-solving, relationship-building and communication skills. Offering 4 years of related experience and proficient in Salesforce.

Overview

5
5
years of professional experience

Work History

Financial Aid Advisor

Beauty Basics Inc.
10.2022 - Current
  • Provided financial aid counseling to enrolled and prospective students.
  • Counseled students and parents about financial aid options and program details.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Communicated with prospective students to illustrate available financial aid opportunities.

Student Records Coordinator

Beauty Basics Inc.
03.2019 - 10.2022
  • Requested transcripts and school records for new students.
  • Processed release of students by preparing clearance sheets, checking for outstanding obligations, preparing release forms and forwarding pertinent data to new school.
  • Input and maintained complete course catalog and accurate roster of teachers.
  • Gathered, compiled and prepared attendance reports, enrollment reports, student loss reports and absence and tardy reports with FAME and Salesforce
  • Monitored, evaluated and revised admissions and registration procedures to make maximum use of technology and provide optimal service to students

Customer Service Representative

Massage Envy Spa
09.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Education

Cosmetology

Aveda Institute
Charlotte, NC
11.2015

High School Diploma -

Independence High School
Charlotte
02.2013

Skills

  • Manage Complaints
  • Loan Approval
  • Financial Verification
  • Repayment Procedures
  • Applicant Counseling
  • Program Options
  • Administrative Ability
  • Microsoft Office
  • Oral and Written Comprehension

Timeline

Financial Aid Advisor

Beauty Basics Inc.
10.2022 - Current

Student Records Coordinator

Beauty Basics Inc.
03.2019 - 10.2022

Customer Service Representative

Massage Envy Spa
09.2018 - 04.2019

Cosmetology

Aveda Institute

High School Diploma -

Independence High School

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Brittany Abercrombie