Summary
Overview
Work History
Education
Skills
Timeline

BRITTANY ACH

Monclova,Oh

Summary

Compassionate human services professional with over 16 years of progressive experience in developmental disabilities, behavioral health, and long-term care coordination. Expertise in person-centered planning, interdisciplinary collaboration, crisis intervention, and service delivery across diverse populations enhances the ability to effectively support individuals and families. Currently serving as a Recovery Care Manager, with proficiency in coordinating Medicaid-funded waiver services and behavioral health supports in accordance with ODM guidelines. A strong commitment to advocacy, compliance, and empowering individuals fosters the delivery of high-quality, community-based care that promotes meaningful and independent living.

Overview

16
16
years of professional experience

Work History

Recovery Care Manager

Area Office on Aging
07.2022 - Current
  • Coordinate and monitor individualized care for adults with behavioral health diagnoses enrolled in the Specialized Recovery Services (SRS) Program under Ohio Department of Medicaid (ODM) guidelines.
  • Conduct comprehensive assessments to determine program eligibility and support needs.
  • Develop and implement person-centered all services plans that promote community living and improve quality of life.
  • Facilitate and lead interdisciplinary team meetings to ensure integrated and collaborative care.
  • Authorize and monitor waiver services, ensuring scope, amount, and duration meet individual needs.
  • Serve as liaison among service providers, caregivers, and community supports, resolving service delivery issues and maintaining continuous care.
  • Maintain accurate documentation per ODM and agency requirements, ensuring compliance and timely reporting.
  • Participate in state hearings, incident reporting, and prevention planning as needed.
  • Promote client empowerment through health education, resource connection, and individualized support.

Service and Support Specialist

Lucas County Board of Developmental Disabilities
03.2016 - 11.2021
  • Developed and implemented Individual Service Plans (ISPs) based on person-centered principles and client goals.
  • Coordinated services among multiple providers, advocating for individual needs and preferences.
  • Assisted individuals and families in navigating eligibility, provider selection, and service delivery.
  • Ensured compliance with all local, state, and federal policies and maintained accurate documentation.

Adjunct Instructor

Owens Community College
01.2020 - 05.2020
  • Designed and delivered course content, assessments, and activities focused on student learning in psychology-related disciplines.
  • Supported student success through individual feedback, use of Blackboard and digital tools, and classroom engagement.

Habilitation Specialist

Lucas County Board of Developmental Disabilities
12.2014 - 03.2016
  • Created and implemented Individual Plans (IPs) to promote client independence and daily living skills.
  • Supervised a team of 20 staff to ensure quality and consistency of services.
  • Monitored progress, addressed concerns, and updated behavior management plans accordingly.

Customer Service Specialist

Lucas County Board of Developmental Disabilities
01.2013 - 12.2014
  • Managed customer inquiries and service requests while tracking daily operations and production schedules.
  • Collaborated with internal teams to ensure timely and accurate fulfillment of services.

Skills Coach

Lucas County Board of Developmental Disabilities
05.2009 - 01.2013
  • Delivered direct support in day program settings, focusing on community integration and daily life skills.
  • Provided behavioral support and transportation, assisting with budgeting and accessing community resources.

Education

Bachelor of Arts - Psychology

University of Toledo
01.2008

Master of Science - Psychology

Tiffin University
01.2019

Skills

  • Strong understanding of developmental disabilities & behavioral health
  • Individualized Service Planning (ISPs & IPs)
  • Community resource coordination & integration
  • Crisis intervention & conflict resolution
  • Person-centered planning practices
  • Team leadership & interdisciplinary collaboration
  • Documentation & compliance (HIPAA, Medicaid, ODM)
  • Excellent communication & interpersonal skills

Timeline

Recovery Care Manager - Area Office on Aging
07.2022 - Current
Adjunct Instructor - Owens Community College
01.2020 - 05.2020
Service and Support Specialist - Lucas County Board of Developmental Disabilities
03.2016 - 11.2021
Habilitation Specialist - Lucas County Board of Developmental Disabilities
12.2014 - 03.2016
Customer Service Specialist - Lucas County Board of Developmental Disabilities
01.2013 - 12.2014
Skills Coach - Lucas County Board of Developmental Disabilities
05.2009 - 01.2013
Tiffin University - Master of Science, Psychology
University of Toledo - Bachelor of Arts, Psychology

Similar Profiles

CREATE PROFILE
BRITTANY ACH