Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
AssistantManager

Brittany Acker

Winston-Salem,NC

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and quickly acquire new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2025
2025
years of professional experience

Work History

Sr. Receptionst Tech.

CSL Plasma
Winston Salem, NC
08.2023 - 07.2024
  • Maintained a high level of customer service while referring donors to medical staff, demonstrating meticulous attention to detail. Exhibited extensive knowledge of the screening process and donation fees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Processing Technician

CSL Plasma
Winston-Salem, NC
08.2023 - 07.2024
  • Maintained accurate records of all quality control tests performed on raw materials, in-process products, and finished goods.
  • Conducted daily inspections of the production line to identify any irregularities or potential safety hazards.
  • Monitored plasma processing parameters, such as temperature, pressure, flow rate., to maintain consistent results.
  • Inspected completed products for defects prior to shipment from facility.

Donor Support Technician

CSL Plasma
Winston-Salem, NC
08.2023 - 07.2024
  • Assisted with the donation process, including verifying donor information and confirming donations were received.
  • Processed incoming donations using specialized software, ensuring accurate recording of all data points.
  • Assisted in the collection of plasma donations from donors.
  • Maintained accurate records of donor collections, including volume and type of donation.
  • Educated donors about the importance of donating plasma safely and responsibly.
  • Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.

Habilitation Specialist

RHA Health Services
Statesville
07.2021 - 03.2022
  • Collaborated with administration staff by providing support in report preparation and efficiently referred clients to appropriate community resources.
  • Conducted assessments to evaluate patient's functional abilities and identified areas for improvement.
  • Collaborated with other members of the healthcare team to ensure comprehensive treatment approaches.
  • Supervised staff providing direct care services including assigning tasks, monitoring performance levels and providing feedback.

Laundry Specialist

Brook Ridge Retirement Community
Winston-Salem
01.2021 - 05.2021
  • Managed comprehensive resident care with prompt response to requests and end-to-end management of linen inventory through proficient collection, laundering and timely distribution.
  • Organized and maintained inventory of linens, towels and other laundry items.
  • Ensured proper operation of all laundry machines through troubleshooting techniques.
  • Folded sheets, blankets, towels and other items with precision accuracy.
  • Delivered freshly laundered items to designated locations within the facility.

Key Holder

Payless Shoe source
Winston, NC
01.2017 - 11.2019
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Supervised bank deposits and security procedures to support store opening and closing.

Customer Service Representative

Concentrix
Winston-Salem, NC
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Winston-Salem State University
Winston-Salem, NC
06.2018

Robert B Glenn High School
Kernersville, NC
06.2015

Skills

  • Customer Support
  • Keyboard Proficiency
  • Administrative Support
  • Order Management
  • Proficient in Microsoft Office
  • Analytical Problem Solving
  • Strong Communication Skills
  • Strong Work Ethic
  • Meeting Scheduling Expertise
  • Detail-Oriented Approach
  • Organizational Multi-Tasking
  • Effective Organization
  • Team Leadership

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sr. Receptionst Tech.

CSL Plasma
08.2023 - 07.2024

Processing Technician

CSL Plasma
08.2023 - 07.2024

Donor Support Technician

CSL Plasma
08.2023 - 07.2024

Habilitation Specialist

RHA Health Services
07.2021 - 03.2022

Laundry Specialist

Brook Ridge Retirement Community
01.2021 - 05.2021

Key Holder

Payless Shoe source
01.2017 - 11.2019

Customer Service Representative

Concentrix

Winston-Salem State University

Robert B Glenn High School

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Brittany Acker