Brittany Agricola
Port Orchard
Summary
Dynamic hospitality expert with a decade of experience at Hilton and extensive background in customer satisfaction. Strong capabilities in people management, conflict resolution, and effective communication. Specializes in bartending, mixology, and maintaining high productivity in fast-paced environments. Committed to enhancing guest experiences through resourceful service and collaboration.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Fortune Casino
Renton
02.2025 - 11.2025
- Led full-service bar and floor operations across the casino’s main property, streamlining cocktail prep, guest flow, and team coordination in a fast-paced, high-volume environment.
- Crafted beverage programs and seasonal cocktail specials, in collaboration with vendors and the head chefs.
- Lead VIP service with all "high roller" guests.
- Built a new liquor ordering guide and inventory system for all liquor, beer, and wine.
- I covered shifts for call-outs and short-staff events.
- Conflict resolution for all guest relations on the casino floor, bar, and restaurant.
- Supervised bar staff to ensure efficient service during peak hours.
- Engaged with guests to enhance their overall experience at the casino bar.
Lead Bartender with Asst F&B Manager duties
Hilton
Downtown Tampa
04.2023 - 01.2025
- Oversaw management of food and beverage operations, ensuring seamless service delivery.
- Ordered liquor and supplies for F&B to maintain optimal stock levels.
- Managed inventory to ensure accuracy and availability of items.
- Scheduled staff for 211 Lounge and 211 Restaurant to optimize coverage.
- Collaborated with Head and Sous Chef on specials and menu development.
- Designed special cocktail menus considering overstock and event supplies.
- Coordinated reservations and VIP experiences for enhancing guest satisfaction.
- Resolved customer complaints promptly, maintaining a positive atmosphere at the bar.
- Supervised amenities and deliveries to ensure timely service.
Taste Restaurant - Bartender
Embassy Suites
Downtown Tampa
07.2022 - 04.2023
- Mixed and served beverages according to standard recipes and customer preferences.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- High guest return.
- Lead bartender with VIP guests
- Top up the seller with seasonal cocktail programs.
- Only left to work at sister property
Restaurant Supervisor, Head Bartender & Banquet Captain
Hilton Garden Inn
Fort Myers
10.2014 - 05.2022
- Provide great customer service to all guests and fulfill all food, beverage, and banquet needs by going the extra mile whenever possible.
- My bar/restaurant service provided to the guests of this property resulted in repeat bookings, and multiple corporate events being hosted at the property.
- I would be sought out to assist in guest recovery even when the bar/restaurant was not involved in the concern.
- Acting manager on site during evening and weekend shifts (property wide)
- Maintain monthly liquor inventory
- Place weekly food & beverage orders from multiple vendors
- Keep guests happy and entertained while completing necessary duties.
- Complete opening and end of day paperwork, reconcile till, and make deposit.
- Build rapport with guests & customers
- Help build BEOs, set up function, work function and break down.
- Other duties as assigned
- Received several direct mentions of excellent customer service on guest satisfaction surveys on a regular basis.
- Received Team Member of the Month award several months.
- Received a Lee County E Award 2019 and 2021.
- Fort Myers, FL
Manager
FYE
Fort Myers
01.2014 - 01.2018
- Used current and past pop culture knowledge to assist shoppers with purchases, while performing all management responsibilities, and providing supervision to store associates.
- Gave job assignments to associates.
- Trained new hires.
- Built new fixtures and displays, and reworked product floor plans.
- I traveled and managed other store locations to assist as needed.
- Served as the team leader at the Fort Rock FYE event for two years.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Some College (No Degree) - Sports Management
Webber International University
Babson Park, FLSkills
- Effective communication
- Liquor inventory management
- POS system management
- Customer relationship management
- Liquor and spirits knowledge
- Food handling certification
- Works well in high-volume service
- Multi-tasking and time management
- VIP guest service
- Conflict resolution
Timeline
Lead Bartender
Fortune Casino
02.2025 - 11.2025
Lead Bartender with Asst F&B Manager duties
Hilton
04.2023 - 01.2025
Taste Restaurant - Bartender
Embassy Suites
07.2022 - 04.2023
Restaurant Supervisor, Head Bartender & Banquet Captain
Hilton Garden Inn
10.2014 - 05.2022
Manager
FYE
01.2014 - 01.2018
Some College (No Degree) - Sports Management
Webber International University