Brittany Allen
Kathleen ,GA
Summary
Skilled coordinator with over four years of experience in patient care and clinic operations. Expertise in managing appointments, maintaining accurate medical records, and ensuring compliance. Dedicated to enhancing patient experiences through exceptional customer service.
Overview
11
11
years of professional experience
Work History
Vein and Cardiology Specialist coordinator
Central Ga Heart and Vein Center
Macon , GA
01.2020 - Current
- Managed patient care and administrative tasks efficiently.
Answered phone calls, checked messages, and monitored emails promptly.
Scheduled regular and procedure appointments to optimize clinic flow.
Processed incoming faxes and referrals from various sources.
Scanned all documents to maintain accurate electronic records.
Verified insurance benefits and copays by communicating with insurance companies.
Measured legs for compression stockings to ensure proper fit and comfort.
Filed claims, addressed denials, and scheduled peer-to-peer reviews. - Maintained accurate medical records and documentation for compliance purposes.
- Coordinated follow-up appointments and ensured continuity of care for patients.
Receptionist
Gray Dental Associates
Gray, GA
01.2018 - 01.2020
- Checked-in patients.
- Verified primary and secondary insurance.
- Answered phone calls appropriately.
- Sent out messages for the next day's appointments.
- Checked emails daily, received and delivered inventory, made referral calls to another dentist, and kept the waiting room and my area clean.
- EOD, medical records, scan, and drop deposit.
- Maintained confidentiality of sensitive information in all communications.
- Greeted visitors and provided them with assistance.
- Greeted and assisted visitors, ensuring a welcoming environment.
Patient Service Representative
Sleepwell
Macon, Georgia
09.2016 - 10.2017
- Answer the phone, receive referrals, verify benefits, and call patients to schedule appointments.
- Explain and demonstrate to patients how to use a CPAP machine and other related equipment.
- Fit patients for face masks, and other related equipment.
- Customer service and medical/clinical experience.
- Ensure patients' rights and confidentiality in the delivery and follow-up of patient care.
- Keep up to date with respiratory technology through participation in in-house education.
Front Office Receptionist
Primary Care and Geriatrics
Warner Robins, Georgia
05.2015 - 09.2016
- Greet patients in a fast-paced medical practice, check patients in and out, verify insurance information, confirm appointments, obtain referral information, and scan documents to electronic medical records.
- Assist the doctor when tasked.
- Kept office and waiting room furnishings clean and orderly to maintain an outstanding professional appearance.
- Excellent customer service skills and ability to multitask, proving to be a highly reliable and productive office receptionist.
Education
GED -
Central Georgia Technical College
Macon, GADiploma - Business Administrative Technology
Central Georgia Technical College
Macon, GAAssociate of Arts - Criminal Justice
Central Georgia Technical College
Macon, GASkills
- Medical records
- Confidential information handling
- Faxing
- phone etiquette
- Organizational skills
- Data entry
- Microsoft Excel and Word
- Computer skills
Timeline
Vein and Cardiology Specialist coordinator
Central Ga Heart and Vein Center
01.2020 - Current
Receptionist
Gray Dental Associates
01.2018 - 01.2020
Patient Service Representative
Sleepwell
09.2016 - 10.2017
Front Office Receptionist
Primary Care and Geriatrics
05.2015 - 09.2016
GED -
Central Georgia Technical College
Diploma - Business Administrative Technology
Central Georgia Technical College
Associate of Arts - Criminal Justice
Central Georgia Technical College