Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brittany Alvarado

Acworth,GA

Summary

Self-motivated and goal-oriented individual with an educational background in Psychology and extensive experience in the financial, registration and titling field of the automotive industry. Effective communication skills and highly organized; driven to contribute expertise for organization growth and to assist with accomplishing company wide and collaborative objectives in a team environment.

Overview

12
12
years of professional experience

Work History

Lead GA Client Trainer II

Cox Automotive
02.2021 - Current
  • Developed custom training solutions for clients. Demonstrating functionality of the product and answering any client questions.
  • Served as subject matter expert on Title and Registration process for state of Georgia region.
  • Engaged and participated with Client Training team, client services team and operations team. To include working with team members, mentoring & coaching new team members, and participating in team meetings.
  • Worked with product experts to develop new product features to better serve our dealerships/customers.
  • Keep up-to-date on current GA title and registration updates. Including state rules, mandates and regulations effecting automotive trends and best practices to ensure training content is relevant to provide maximum value to dealerships.
  • Clearly communicate all training documentation including scheduled times, training recaps, hand-off documentation and record all correspondence in Salesforce.

Senior Credit Analyst

Toyota/Lexus Financial Services
07.2020 - 02.2022
  • Evaluated customer credit data to determine level of risk involved in money lending.
  • Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
  • Collaborated with other departments including: Collections Funding and Sales for effective and quick management of dealer and customer communications
  • Client-facing education on loan origination system, funding package completion and insight on delays in receiving their payoffs due to incorrect documents.

Senior Credit Analyst

Hyundai Capital America
07.2014 - 07.2020
  • Responsible for cross training other departments in Credit Analyst position.
  • Mentor/train less seasoned analysts. Actively participated in team meetings and calibrations to communicate, share trends, review Policies and Procedures update bulletins and plan team goals.
  • Evaluated customer credit data to determine level of risk involved in money lending.
  • Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
  • Managed the profitability drivers of assigned dealers' portfolios in line with company strategies.

Director of Communications

Resource Horizons Group
07.2011 - 07.2014
  • Coordinated meetings and prepared necessary materials in advance.
  • Produced internal communications for office.
  • Continually maintained and improved company's reputation and positive image in markets served.

Education

Bachelor of Science - Psychology

Kennesaw State University
Kennesaw, GA
12.2013

Skills

  • Self Starter and quick learner
  • Effective Communication
  • Team contributor
  • Analytical and Detail Oriented
  • Client and Portfolio Management
  • Implementation Specialties

Languages

Spanish
Limited Working

Timeline

Lead GA Client Trainer II

Cox Automotive
02.2021 - Current

Senior Credit Analyst

Toyota/Lexus Financial Services
07.2020 - 02.2022

Senior Credit Analyst

Hyundai Capital America
07.2014 - 07.2020

Director of Communications

Resource Horizons Group
07.2011 - 07.2014

Bachelor of Science - Psychology

Kennesaw State University

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Brittany Alvarado