Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Timeline
Generic

Brittany Ambrose

Lake Jackson,TX

Summary

I am recently graduate in psychology and looking to provide exceptional customer service skills working in a patient-centered environment. That is dependable, self-motivated, can work independently or collaborate with a team, experienced with computers, exceptional organizational skills as well and protecting customer privacy.

Professional Profile Brittany Ambrose 203 Otter Trail Lake Jackson, TX 77566 Cell # 602-540-6437 Email: brittanylambrose@gmail.com DOB: 05-19-1999

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mental Health Case Manager (MHCM)

UTMB
11.2024 - Current
  • Manage 200 patients a month, including transfers and non-caseload individuals, with education sessions, check-ups, Telehealth provision, and individualized treatment plans
  • Contracted through UTMB to the Clemens Prison as a MHCM
  • Provides case management, social and habilitative services and counseling to patients
  • One on one interpersonal treatment plans for inmates as well as assessed and documented patient mental health care needs with monitoring behaviors and mental status of patients
  • Scheduling and check-ins for transferred offenders
  • Assisted in the implementation of Quality Improvement/Quality Management (QI/QM) programs and the monitoring of compliance with required policies, procedures and standards
  • Liaises with patient, patient families, and on-site departments and community agencies to coordinate current treatment and/or assist with aftercare planning
  • Administered patients’ connections through telehealth appointments

Customer Service & Clerical

Double Easy Ranch
05.2013 - 08.2023
  • Managed 10 to 15 clients a day
  • Provided customer service to various clients and horse owners; when the client was looking to learn to ride in any style or purchase a new horse, worked one-on-one during horse purchases or training
  • Worked with clients and their families boarding at the facility— utilizing great communication skills
  • Consulted with potential clients interacting with the Double Easy Ranch
  • Trained horses of all breeds and demonstrated and instructed clients of all ages how to interact with their horses when training was complete
  • Helped with veterinarian work (IVs, shots, vital checks)
  • Taught clients of all ages multiple styles of riding, whether English or Western
  • I was in charge of organizing and filing client and horse information over periods of time (as the horse was in training)

Manager

PetSmart
06.2018 - 02.2019
  • Managed 75 to 100 animals a day (cleaning, grooming, feeding, etc.)
  • Worked with all types of animals in a boarding facility, working with clients daily, providing exceptional customer care and service, working as a supervisor of the boarding facility, overseeing personnel as needed
  • Maintained a team player work environment—clerical operations over pet and client information

Live in Nanny

08.2016 - 01.2018
  • Managed 2 c
  • Worked as a nanny for a family with younger children, responsible for taking them to and from school, as well as assisting with homework after school as well as any after school activities
  • I stayed as a live-in nanny on some occasions when both parents were away for an extended period

Education

Master of Science - Emphasis in Forensic Psychology

Grand Canyon University
Phoenix, AZ
05.2025

Bachelor of Science in Psychology -

Northern Arizona University
Flagstaff, AZ
05.2020

High School Diploma -

Primavera High School
Chandler, AZ
05.2016

Skills

  • Proficient in Excel
  • Microsoft Word
  • Adobe Acrobat
  • PowerPoint
  • Telehealth
  • Client advocacy
  • Relapse prevention planning
  • Behavioral assessment
  • Individualized care planning
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Clinical documentation
  • Written communication

Accomplishments

  • Achieved relapse prevention by completing education discussions with patients accurately and efficiently.

Personal Information

Date of Birth: 05/19/99

Certification

  • Arizona Driver's License
  • CPR/AED Certification
  • Teaching English as a Foreign Language (TEFL) Certification

Timeline

Mental Health Case Manager (MHCM)

UTMB
11.2024 - Current

Manager

PetSmart
06.2018 - 02.2019

Live in Nanny

08.2016 - 01.2018

Customer Service & Clerical

Double Easy Ranch
05.2013 - 08.2023

Master of Science - Emphasis in Forensic Psychology

Grand Canyon University

Bachelor of Science in Psychology -

Northern Arizona University

High School Diploma -

Primavera High School

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Brittany Ambrose