Detail-oriented manager with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in training staff and optimizing inventory management.
Overview
9
9
years of professional experience
Work History
Manager
HTeaO
Tyler, TX
09.2021 - Current
Streamlined operational processes to enhance service efficiency and customer satisfaction.
Led training sessions for new team members, improving onboarding effectiveness and retention rates.
Implemented inventory management systems to optimize stock levels and reduce waste.
Developed staff schedules to ensure optimal coverage during peak hours, enhancing productivity.
Pizza Manager
Ledgens Pizza
Midland, TX
03.2022 - 07.2022
Supervised daily operations, ensuring efficient workflow and high service quality.
Trained and mentored staff on pizza preparation and customer service standards.
Implemented inventory control procedures, reducing waste and optimizing supply usage.
Developed staff schedules to align with peak business hours, maximizing labor efficiency.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Retail Worker
Red Dirt Hat Company
Arp, TX
06.2019 - 07.2021
Assisted customers with product selection and inquiries to enhance shopping experience.
Managed inventory levels, ensuring stock availability and proper display of merchandise.
Embroidered on hats
Sewed patches on hats
Busser
Manny’s Tex-Mex Cafe
Tyler, TX
09.2017 - 06.2019
Assisted servers by delivering food and beverages promptly.
Maintained cleanliness and organization of dining area and service stations.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Monitored guest needs, providing support for an enhanced dining experience.