Brittany Anderson
Hueytown
Summary
As a proficient Business Administration professional, I prioritize achieving outcomes and possess notable expertise in employee engagement strategies, talent management, employee development, and delivering high-quality
customer service experiences. My natural leadership capabilities are evidenced by my ability to oversee and direct team projects, manage group objectives, and achieve quality team goals. Throughout my career, I have consistently demonstrated the capacity to enhance team performance, cultivate customer loyalty, and develop collaborative relationships with internal and external stakeholders.
Overview
14
14
years of professional experience
Work History
Loan Counselor/Spoc Agent
LoanCare Service Link
04.2022 - Current
- Maintained accurate records of customer interactions and transactions using computer software programs.
- Updated client account information and records in company databases.
- Developed strategies for dealing with complicated debtor and creditor relationships including negotiating settlements or payment plans.
- Identified valuable solutions for customers with credit problems.
- Serve as the single point of contact for customers to help resolve and find solutions based on customers needs.
- Developed strategies for resolving defaulted loans while minimizing losses for the lender.
Foreclosure Specialist
First Horizon Bank
Birmingham
12.2017 - 03.2022
- Ensures all foreclosure processes adhere to federal, state, and local regulations.
- Review complaints, sworn statements, and post-sale documents.
- Complete and review credit disputes and update customers account to reflect the correct status.
Senior Bankruptcy Specialist
BBVA Compass Bank
Birmingham
04.2015 - 12.2017
- Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines.
- Cultivated lasting relationship with various personnel, bankruptcy attorneys, trustees and bankruptcy court staff.
- Accepted and processed customer payments and applied toward account balances.
- Coordinated collection efforts for assets associated with bankruptcy cases according to approved procedures.
- Worked closely with bankruptcy attorneys to review documents and made all required corrections.
- Analyzed data from credit reporting bureaus to identify trends in consumer behavior that could indicate a risk of future insolvency.
Operations Coordinator
BBVA Compass Bank
Birmingham, AL
09.2011 - 03.2015
- Sourced vendors for cost-effective materials needed for production.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Maintained accurate records of all operational activities.
- Managed daily functions of deskside support, including defining and implementing processes.
- Collaborated with subordinate managers to assess needs and optimize activities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Processed and posted customers payments.
- Balanced Dailey GL ledgers
Education
MBA - Human Resource Management
Strayer University
Birmingham, AL04-2017
Bachelor of Science - Business Administration And Management
Stillman College
Tuscaloosa, AL05-2011
Skills
- Loan processing
- Customer relationship management
- Credit analysis
- Negotiation strategies
- Regulatory compliance
- Payment processing
- Data entry
- Financial reporting
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Communication skills
- Strategic planning
- Loan documentation
- Loan reporting
- Client relationship building
- Invoice preparation
- Financial accounting
- Collections coordination
Timeline
Loan Counselor/Spoc Agent
LoanCare Service Link
04.2022 - Current
Foreclosure Specialist
First Horizon Bank
12.2017 - 03.2022
Senior Bankruptcy Specialist
BBVA Compass Bank
04.2015 - 12.2017
Operations Coordinator
BBVA Compass Bank
09.2011 - 03.2015
MBA - Human Resource Management
Strayer University
Bachelor of Science - Business Administration And Management
Stillman College