Brittany Armstrong
Las Vegas,NV
Summary
Professional Customer Support with 7 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Sunbit Inc
Las Vegas, NV
09.2020 - Current
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
Customer Support Specialist
Anthem Inc
Las Vegas, NV
12.2017 - 08.2020
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Customer Service Representative
C3 Customer Contact Channels
Las Vegas, NV
11.2013 - 08.2015
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Education
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV06.2013
Skills
- Assertiveness
- Legal Knowledge
- Attention to Detail
- Relationship Building
- De-escalation Techniques
- Customer Service
- Effective Communication
- Decision Making
- Problem Solving
- Multitasking
Timeline
Resolution Specialist
Sunbit Inc
09.2020 - Current
Customer Support Specialist
Anthem Inc
12.2017 - 08.2020
Customer Service Representative
C3 Customer Contact Channels
11.2013 - 08.2015
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar