Alisha Ball
Marietta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Resolution Specialist
The Home Depot Inc
06.2020 - Current
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
- Monitored trends in customer feedback to inform continuous improvement efforts within the department or product offerings.
Operations Manager
TJX Companies HomeGoods
08.1987 - 06.2020
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ05.2012
Skills
- De-Escalation Techniques
- Assertiveness
- Time management abilities
- Conflict Mediation
- Excellent Communication
- Problem-solving abilities
Certification
HRCI certification in Talent Acquisition Coursea - December 2024
Timeline
Resolution Specialist
The Home Depot Inc
06.2020 - Current
Operations Manager
TJX Companies HomeGoods
08.1987 - 06.2020
Associate of Science - Criminal Justice
University of Phoenix