Michael Lewis
Customer Service Representative
Miami,FL
Summary
Professional Resolution Specialist with 20+ years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
26
26
years of professional experience
Work History
Resolution Specialist
Norwegian Cruise Line
7665 Corporate Center Drive, Miami, Fl. 33126
12.1996 - 03.2023
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
Sales Supervisor
Cruise.com
255 East Dania Beach Blvd, Dania Beach Fl. 33004
09.2010 - 10.2011
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
Owner/Manager of Operations
Margarita Beauty Salon
13166 NW 7th Ave Miami, Fl. 33167
02.2007 - 08.2011
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
No Degree - Cosmetology
Nouvelle Institute
Miami, FL11.2008
High School Diploma -
Miami Edison Senior High School
Miami, FL06.1988
Skills
- De-Escalation Techniques
- Assertiveness
- Problem-solving aptitude
- Active Listening
- Scheduling
- Staff Training
- Performance Evaluation
- Inventory Oversight
- Task Delegation
- Sales Coaching
Timeline
Sales Supervisor
Cruise.com
09.2010 - 10.2011
Owner/Manager of Operations
Margarita Beauty Salon
02.2007 - 08.2011
Resolution Specialist
Norwegian Cruise Line
12.1996 - 03.2023
No Degree - Cosmetology
Nouvelle Institute
High School Diploma -
Miami Edison Senior High School