Brittany Arndt
Richardson,TX
Summary
Highly motivated individual with 9 years of experience in the healthcare industry, specializing in claims analyst, finances, medical policy review, customer service, and more. Proven track record of success in resolving claims and ensuring prompt payment. Possesses strong communication skills and the ability to work autonomously. Excellent organizational and problem-solving skills, along with the ability to take on a variety of roles within a company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial and Claims Specialist
Expert Surgical
Frisco, TX
07.2021 - Current
- Works denied and rejected claims daily for each physician, including filing appeals and reconsiderations
- Works all outstanding claims daily and ensures accurate reconciliation, including prompt payment
- Reviews all claims for correct CPT and ICD-10 coding
- Ensures supporting documentation is provided to corresponding insurance company facilitating timely payment on surgery claims
- Defines process for collection of copays, deductibles, out-of-pockets, and balances for upcoming appointments and surgeries
- Discusses financial responsibility in-office with surgery patients
- Manages team members who verify insurance for all patients
Medical Receptionist
Promenade Family Medicine
Richardson, TX
10.2017 - 05.2019
- Managed schedules for Doctor and Nurses, including scheduling all patients
- Answered all incoming calls
- Obtained and verified insurance for all appointments
- Implemented the new EHR system and converted practice to paperless
IT Manager
North Oak Regional Medical Center
Senatobia, MS
08.2015 - 08.2016
- Implemented the new EHR system throughout the entire hospital
- Trained all staff on the new EHR system, including doctors and nurses
- Recovered $350,000 in missing claims
- Converted all paper charts into electronic files
- Stayed on call 24/7 while converting to new system to assist all staff if needed
- Created an inventory of all computers in the hospital and recovered missing technology equipment.
Schedule/IT Manager
Barker Bariatric Center
02.2011 - 03.2015
- Scheduled new patients and guided them through the bariatric surgery process
- Trained surgeons, nurses and staff on the new EHR system
- Received referrals/inquiries and contacted the potential patient
- Coordinated and lead all monthly support groups for post-bariatric patients
- Designed, published and sent monthly newsletters
- Managed daily schedule for all doctors and surgeons
- Managed Southlake satellite office including schedule, opening and closing the clinic, maintaining a relationship with our patients, and providing support to the doctor and other medical staff at the location.
Special Events/Tour Intern
Houston Astros Baseball Club
07.2008 - 01.2009
- Scheduled, managed and implemented all parties and tours at Minute Maid Park including Texas Essential Knowledge and Skills (TEKS) based learning centers for educational tours
- Lead all tours through Minute Maid Park for large corporations, all school districts in the Houston area, and all other private parties
- Increased revenue for the department with upgrade sales options for different events
- Created marketing ideas for the Club.
Education
Communications -
Texas State University
San Marcos, TX09-2009
Brookhaven College
03.2006
Skills
- Critical Thinking and Complex Problem Solving Skills
- Strong Work Ethic
- Excellent Verbal and Written Communication
- Self-Motivating
- Strong Attention to Detail
- Ability to Work Autonomously
- Extremely Flexible
- Consistently Approach Challenges with Positivity and Determination
- Conflict-Resolution
- Claims Investigation
- Documentation Review
- Claims Processing
- Comprehensive Knowledge of Insurance Policies, Regulations, Risk Assessment
Certification
- Notary Public
Timeline
Financial and Claims Specialist
Expert Surgical
07.2021 - Current
Medical Receptionist
Promenade Family Medicine
10.2017 - 05.2019
IT Manager
North Oak Regional Medical Center
08.2015 - 08.2016
Schedule/IT Manager
Barker Bariatric Center
02.2011 - 03.2015
Special Events/Tour Intern
Houston Astros Baseball Club
07.2008 - 01.2009
Communications -
Texas State University
Brookhaven College
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