Brittany Asbury
Saint Albans
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ticket Master
Charleston
01.2022 - Current
- Assisted customers with ticket purchases and event inquiries.
- Handled customer complaints and resolved issues efficiently.
- Collaborated with team members to improve service delivery.
- Educated customers on event details and seating options.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
South Charleston High School
05.2004
Skills
- Customer relationship management
- Effective communication
- Adaptability and flexibility
- Multi-task management
- Customer satisfaction measurement
- Detailed oriented
Timeline
Customer Service Representative
Ticket Master
01.2022 - Current
South Charleston High School