Brittany Asebedo
San Angelo
Summary
Results-driven individual with extensive experience in customer service and program management. Known for strong critical thinking and computer proficiency, contributing to streamlined operations and enhanced customer interactions.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Enablx
Rockaway, NJ
02.2025 - Current
- Delivered exceptional customer support via phone, email, and chat channels to resolve inquiries promptly.
- Maintained accurate records of customer interactions in CRM system for effective follow-up and issue tracking.
- Collaborated with cross-functional teams to address product-related issues and improve customer satisfaction levels.
- Utilized conflict resolution skills to de-escalate challenging situations while ensuring positive customer experiences.
- Tech support for Rheem Water Heaters
Lifestyle Director
Brayden Park Assisted Living and Memory Care
San Angelo
01.2022 - 01.2025
- Developed and implemented engaging recreational programs for residents, enhancing overall quality of life.
- Coordinated with healthcare staff to tailor activities based on individual resident needs and abilities.
- Fostered community relationships through partnerships with local organizations for resident outings and events.
- Oversaw daily operations of lifestyle programming, ensuring compliance with safety regulations and best practices.
- Trained and mentored junior staff in program delivery and resident engagement techniques.
- Managed scheduling and logistics for activities, optimizing resource allocation for maximum participation.
Concerige
Brayden Park Assisted Living and Memory Care
San Angelo, TX
01.2022 - 10.2022
- Provided exceptional customer service to residents and families, ensuring satisfaction and comfort.
- Assisted with resident inquiries and requests, streamlining communication between departments.
- Managed scheduling of appointments and transportation services for residents' outings and needs.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Manager
Pizza Hut
San Angelo, TX
07.2017 - 09.2020
- Led team to enhance service efficiency and customer satisfaction.
- Developed training programs to improve staff performance and retention.
- Implemented inventory management strategies to reduce waste and costs.
- Streamlined operational processes for quicker food preparation and delivery.
- Coordinated with suppliers to ensure timely delivery of quality ingredients.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Nursing Assistant
Shannon Medical Center
San Angelo, TX
01.2012 - 03.2014
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs and reported changes to nursing team, contributing to timely medical interventions.
- Maintained cleanliness and organization of patient rooms, promoting a hygienic environment for care delivery.
- Supported patients with mobility challenges, implementing safe transfer techniques to enhance patient independence.
- Implemented infection control protocols, reducing risk of cross-contamination within the healthcare setting.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Manager
Whataburger
San Angelo, TX
05.2007 - 03.2014
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Managed inventory levels, optimizing stock to minimize waste and ensure product availability.
Education
High School Diploma -
Grape Creek High School
San Angelo, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Problem resolution
- Computer proficiency
- Scheduling
- Administrative support
Timeline
Customer Service Representative
Enablx
02.2025 - Current
Lifestyle Director
Brayden Park Assisted Living and Memory Care
01.2022 - 01.2025
Concerige
Brayden Park Assisted Living and Memory Care
01.2022 - 10.2022
Manager
Pizza Hut
07.2017 - 09.2020
Nursing Assistant
Shannon Medical Center
01.2012 - 03.2014
Manager
Whataburger
05.2007 - 03.2014
High School Diploma -
Grape Creek High School