Brittany Ashley-Graser
Niagara Falls,USA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Insurance Advantage Agency Llc.
04.2024 - Current
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Contract Work at LDI Shipment
Robert Half Agency
09.2023 - 04.2024
- Assisted manager with day-to-day logistics and coordinated student activities.
- Coordinated logistics under challenging and fast-changing conditions.
- Oversaw logistics for incoming and outgoing shipments
Customer Care Coordinator
Edwards Vacuum
02.2023 - 09.2023
- Quickly assesses and completes workload based upon customer's needs and in a timely fashion.
- Responds promptly within SLA time of 24 hours via email, fax and mail inquires.
- Enter's, monitors and tracks customer orders and opportunities revived via telephone or email.
- Works with Credit Management team to resolve billing disputes and release holds after receiving payments.
- Creates and codes New Customer set up both domestic and export.
- Manged daily invoice processing and distribution.
- Takes ownership of customer issues and works closely with other departments such as techinical support, warehouse, logistics, and field sales team to generate solutions for customer.
Manufacturing Technician I (Component Prep)
Thermo Fisher Scientific
04.2021 - 02.2023
- Operate Palltronics machine; which assists in testing the filters built for running manufacture cell culture media though inside of Filtration (sterile environment)
- Properly document paperwork with date and times of tested filters, and clean equipment for quality records and compliance with regulatory requirements
- Set up autoclave runs accordingly to ensure proper sterilization of equipment
- Perform activities in a controlled environment up to and including classified clean room conditions
- Running the Pharmetics washer that cleanses Nalgene’s, graduated cylinders, stir sticks and other misc
- Parts and equipment, also making sure to avoid cross-contamination.
Accounts Receivable
Shipmen Print Solution
11.2020 - 04.2021
- Responsible for the billing, collection and reconciliation of revenue
- Generation and presentment of premium and administrative invoices, billing requests, or issue resolutions
- Process account cancellations, customer driven order changes known as AA’s (author additions)
- Create invoices to customers based on daily tickets and associated project quotes
- Enter vendor bills that come from our supplemental truck shipments.
Assistant Manager
Mavis Tire
10.2018 - 11.2020
- Responsible for scheduling the work for the Mechanics and Technicians
- Controlled the ordering of parts, ensuring the quality and timely completion of jobs; exceeding customer expectations
- Ensure the safety of all employees, by monitoring all daily repair services completed
- Assist customers with product selection and under-car repair services needed.
Education
High School Diploma -
Grand Island Senior High School
Skills
- Microsoft Office products: Outlook, PowerPoint, Word & Excell
- Accuracy and attention to detail
- Good interpersonal/communication skills telephone & email
- Sufficient in both SAP & CRM
- Process Improvement & OSHA guidelines
- Time Management
- Cross-Functional Collaboration
- Escalation management
- Customer Needs Assessment
- Customer Retention
- Asset protection expertise
- Risk Management
- Appointment management
- Licensed Insurance Agent
- Customer Service
- Rapport Building
- Carrier Relations
- Insurance sales
- Workflow Coordination
- Adherence to high customer service standards
Certification
- Licensed Property & Casualty Insurance Agent - May 2024
Timeline
Insurance Sales Agent
Insurance Advantage Agency Llc.
04.2024 - Current
Contract Work at LDI Shipment
Robert Half Agency
09.2023 - 04.2024
Customer Care Coordinator
Edwards Vacuum
02.2023 - 09.2023
Manufacturing Technician I (Component Prep)
Thermo Fisher Scientific
04.2021 - 02.2023
Accounts Receivable
Shipmen Print Solution
11.2020 - 04.2021
Assistant Manager
Mavis Tire
10.2018 - 11.2020
High School Diploma -
Grand Island Senior High School
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