Brittany Augustine
Brooklyn,NY
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
13
13
years of professional experience
Work History
Concierge
Guardian Security
New York, NY
04.2026 - Current
- Verified identification and managed access control for Guardian Security properties.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Greeted visitors and directed traffic at Guardian Security lobby checkpoints.
- Logged guest entries, deliveries, and service requests in security records.
Manager
Just salad
, NY
01.2023 - Current
- Implemented training programs that enhanced staff performance and operational efficiency
- Developed cost-reduction strategies that contributed to increased profitability
- Created a positive work environment through effective team leadership
- Enforced health and safety regulations to maintain DOH compliance
- Fostered positive work environment through team leadership and collaboration
- Conducted regular inventory audits to ensure proper stock levels
Clerical Assistant
Rosenberg & Estis
, NY
01.2014 - 01.2015
- Shredded paperwork and organized filing system to ensure easy access to documents
- Answered phones and directed calls to appropriate personnel
- Greeted and assisted guests professionally to enhance their experience
- Handled daily office tasks while prioritizing workload to meet deadlines
- Managed daily office operations and prioritized workload effectively
- Reported any incidents promptly and followed proper protocol
Education
English
Queens academy highschool
New York, NYSkills
- Customer service, Restaurant experience, Communication skills, Computer literacy, Time management, Guest services, Leadership, English, Food service
Timeline
Concierge
Guardian Security
04.2026 - Current
Manager
Just salad
01.2023 - Current
Clerical Assistant
Rosenberg & Estis
01.2014 - 01.2015
English
Queens academy highschool