Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Committee Involvement
training
Timeline
Generic

Brittany Austin

Gloucester

Summary

Invested Social Worker dedicated to delivering tactful communication to employees, residents, families and visitors. Strengths lie in effective problem-solving, exercising professional judgement, and thriving in independent, self-motivated work environments. Committed to maintaining a high degree of professionalism and continue to prioritize outstanding customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Resident Services Social Worker

Williamsburg Landing
10.2019 - Current
  • Sound knowledge of marketing and social work practices as they relate to stressful life transitions for the geriatric population; knowledge of and ability to implement
    human relations skills including problem solving, counseling and assisting
  • Improved resident well-being by conducting comprehensive assessments and developing tailored intervention plans as needed.
  • Collaborates with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Enhanced community outreach efforts for service accessibility and increased program enrollment.

Family Services Specialist III (Lead)

Middlesex Department of Social Services
07.2014 - 10.2019
  • Performed investigative duties that include screening referrals for validity and complaints of child/adult abuse, neglect, and exploitation; interviews all parties involved; assesses immediate and long-term dangers/risks to children/adults
  • Conducted joint investigations with Law Enforcement and the Commonwealth Attorney to include forensic interviewing; accompanies victims and their families to court appearances; serves as support for families; files petitions; testifies in criminal and civil cases
  • In addition to managing individual caseload, FSS III performs as team lead through delegation of cases/assignments/duties to other service unit members; and provides weekly updates to Supervisor on unit member’s progress, completion of objectives, and case status.

Life Skills Coach/Case Manager

Intercept Youth Services
03.2014 - 07.2014
  • Interviewed children and families to assess if youth qualify for an Independent Living Program
  • Records accurate and complete information in resident chart pertaining to restrictions, critical incidents and resident behavior
  • Coordinated services to minimize fragmentation of care and link youth community resources.

Therapeutic Foster Care and Adoption Case Manager

TFC, Inc.
10.2013 - 03.2014
  • Provided supportive counseling and supervision to foster children, foster and biological families
  • Service planning by developing individual treatment and service plans
  • Monitoring and following up by assessing ongoing progress in each case and ensuring services are being provided
  • Attend required service meetings in order to enhance the child’s well being.

Therapeutic Foster Care and Adoption Specialist

Traces Frontier Health Corporation
08.2009 - 05.2013
  • Provided case management services to foster children and families
  • Implemented the Antecedent, Behavioral and Consequence Model in order to promote and reinforce goals
  • Developed pre-placement summaries and treatment plans on strength-based perspective for client
  • Conducted supervised routine home visitations with additional on-call responsibilities
  • Composed and presented to management annual foster parent home studies and evaluation reports.

Residential Technician

Link House Frontier Health Corporation
07.2008 - 08.2009
  • Supervised adolescents, conducting behavioral monitoring, dispute resolution, presenting educational programs and conducting supervised excursions
  • Promoted to Interim Case Manager - initial position supervising foster family appointments, home visitations and participating in court sessions.

Education

Council of International Fellowship (CIF) -

Stockholm, Sweden

Bachelor of Sociology -

The University of Virginia’s College at Wise
Wise, VA

Certificate in Gerontology -

Virginia Western Community College
08.2019

Skills

  • Resource Navigation
  • Customer Communication
  • Networking abilities
  • Dementia Care
  • Discharge Planning
  • Geriatric Assessment
  • Elderly Advocacy
  • Resident Documentation

Certification

iCare Leadership Academy, January 2023


Level 1 Sommelier, July 2023

Affiliations

  • Parks and Recreation Advisory Committee

Committee Involvement

  • Championship Program, 08/01/21, Reduce new hire turnover by providing support and guidance during onboarding, Build relationships between New Hires and Champions
  • Stamp the Town Blue, 04/01/19, Provided the community with an awareness event about Child Abuse Prevention month. Coordinated and developed activities that increased knowledge about Child Abuse Prevention with local community businesses.
  • Child and Family Services Review (CFSR), 04/01/17, Federal review of Virginia child welfare cases, Ensure conformity with federal child welfare requirements, Assist the state to enhance their capacity to help children and families achieve positive outcomes

training

  • Certified Dementia Practitioner, Williamsburg, Virginia, 04/01/21
  • Facilitator Training, Richmond, Virginia, 09/01/15
  • The Reid Technique of Interview and Interrogation, Chesterfield, Virginia, 07/01/15
  • ChildFirst Forensic Interviewer Training, Chesterfield, Virginia, 06/01/15

Timeline

Resident Services Social Worker

Williamsburg Landing
10.2019 - Current

Family Services Specialist III (Lead)

Middlesex Department of Social Services
07.2014 - 10.2019

Life Skills Coach/Case Manager

Intercept Youth Services
03.2014 - 07.2014

Therapeutic Foster Care and Adoption Case Manager

TFC, Inc.
10.2013 - 03.2014

Therapeutic Foster Care and Adoption Specialist

Traces Frontier Health Corporation
08.2009 - 05.2013

Residential Technician

Link House Frontier Health Corporation
07.2008 - 08.2009

Council of International Fellowship (CIF) -

Stockholm, Sweden

Bachelor of Sociology -

The University of Virginia’s College at Wise

Certificate in Gerontology -

Virginia Western Community College

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