Sales Support Specialist
Brittany Badger
KidStrong
Aubrey
10
years of professional experience
Sales professional with extensive experience in client engagement and CRM management. Recognized for implementing effective strategies to enhance sales performance and streamline workflow processes. Dedicated to fostering strong client relationships and contributing to team success in a fast-paced environment.
Work History
Sales Support Specialist
2 Years 9 Months- Developed strong client relationships through proactive follow-up communications.
- Tracked sales leads and opportunities using company's CRM system to ensure timely follow-up.
- Addressed customer inquiries concerning product pricing and availability.
- Assisted low-performing centers in improving sales performance and regaining traction.
Regional Sales Specialist
1 Year 1 Month- Assisted with studio opening at Texas Christian University, resulting in over 90% member sign-up before launch.
- Facilitated class sign-ups for prospective members in response to inquiries.
- Engaged leads through telephone inquiries for Orangetheory studios.
Customer Support Associate
1 Year 8 Months- Managed inquiries via telephone, chat, and email, providing comprehensive client support and resolution.
- Assisted Peloton membership team in North America's top growth segment, enhancing member engagement.
- Partnered with United Kingdom international team for six months to effectively manage overflow demands.
- Implemented daily reporting mechanisms that streamlined workflow processes across the team.
Office Manager
1 Year- Oversaw all customer-facing operations as front office manager.
- Provided primary support to customers by addressing their service inquiries.
- Maintained organized office environment and managed supply inventory efficiently.
- Executed monthly bookkeeping and accounting functions for financial accuracy.
- Communicated vehicular service details to upper management and technicians.
Sales Associate/Trainer
3 Years 1 Month- Recognized for achieving highest new member sales in DFW region with 400 sales in 2018.
- In 2018, trained new sales associates in Dallas/Fort Worth area, focusing on onboarding procedures.
- Oversaw training initiatives for new team members, ensuring consistency in service delivery.
- Executed customer care calls and follow-ups to resolve inquiries efficiently.
- Engaged with clients through follow-up calls to strengthen relationships.
- Facilitated member support throughout workout sessions, enhancing overall experience.
- Implemented strategies to improve member engagement before and after workouts.
- Managed daily studio functions to ensure efficient operations.
Education
Associate of Science
Skills
Sales expertise
Client relations
Lead generation
Product knowledge
CRM management
Performance tracking
Data reporting
Microsoft Office proficiency
Organizational skills
Task prioritization
Time management
Attention to detail
Timeline
Sales Support Specialist
KidStrong
10.2023 - 07.2026Read More
Regional Sales Specialist
OrangeTheory Fitness
04.2022 - 05.2023Read More
Customer Support Associate
Peloton North America
08.2020 - 04.2022Read More
Office Manager
DTX Automotive
03.2019 - 03.2020Read More
Sales Associate/Trainer
OrangeTheory Fitness
02.2016 - 03.2019Read More
Collin College
Associate of Science
Read More