Michael Rossi
Omaha
Summary
Sales Support Specialist with extensive expertise in customer relationship development and sales support, offering over 17 years of experience. Skilled in CRM management, order fulfillment, and service standard compliance, consistently exceeding expectations and enhancing customer satisfaction. Passionate about leveraging sales expertise and data entry skills to drive continuous improvement initiatives and achieve outstanding results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Vertiv
Lincoln
11.2022 - Current
- Take care of the West Territory, Canada, Strategic accounts (Dell, Dell Federal, X (Twitter), and Meta.
- Enter sales leads into CRM and update them through the various stages of the sales
- Understand the customer requirements to create quotes in CPQ and Submit quotes in a timely manner
- Collect and prepare the documentation for proposal and RFPs, and coordinate with the different functions including Legal and Finance
- Liaise by phone and email with account lead, customers and other functional teams
- Support continuous improvement initiatives on sales process
- Collect and validate all information and relevant documentations for the customer's order and your associated quotation
- Pass relevant information to planning teams for material ordering, engineer allocation and customer contact
- Ensure each order is in line with the Vertiv sales order process.
- Strong collaboration with the GSA Sales Organization including Sr. Executives, business leaders, and subject-matter-experts.
- Intermediary support for product applications and researching and obtaining product related details necessary to support the Account Director and customer inquiries.
- Comfortable interacting externally with customers as well as internal stakeholder
- Participates in miscellaneous customer calls and meetings to support the Global Account Director as needed
- Assist Account Director with Deviation of Policy approval requests by submitting and following the process through to completion
- Participates in ongoing pipeline review calls and maintains sales opportunities in CRM
- Complete order entry in a timely and efficient manner ensuring that all proper documentation has been included (technical documents, quotes, purchase order, etc.)
- Liaison with Vertiv Order Management and Project Execution Teams to ensure order is properly handed off to next set of key stakeholders
- Coordinate and process customer change order request
- Able to understand and seek out application-related questions on behalf of the Account Director to support quote and proposal generation
Business Development Manager
Spreetail
Omaha
07.2022 - 10.2022
- Identify, prospect, and recruit new vendors for Spreetail by cold calling, and scheduling meetings with vendors
- Develop pitch materials that clearly define the benefits of a partnership with Spreetail, making sure each pitch is suited to the unique needs of that vendor
- Onboard new vendors by getting them through the setup period, then smoothly transition the vendor to a vendor manager.
Inside Sales Representative/Warehouse Supervisor
Motion Industries Inc
Sioux City
07.2012 - 07.2022
- Led my team to achieve our goals
- Handled freight and parcel shipment schedules, return and transfer processes, and oversight of daily warehouse operations
- Implemented new initiatives and policies to achieve benchmarks for production, quality, and safety
- Promoted safety policies and practices
- Tracked production and quality control systems to proactively identify opportunities for improvement
- Maintained quality service by establishing and enforcing organization standards
- Adhered to industry best practices for warehousing, material handling, and documentation
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
Customer Service Representative
Advance America
Sioux City
11.2011 - 07.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Maintained strict confidentiality of bank records and client information
- Maintained friendly and professional customer interactions.
Customer Sales Associate
Best Buy
Sioux City
07.2008 - 08.2011
- Provided information on company offerings to promote products and services to customers
- Conferred with customers about concerns with products or services to resolve problems
- Demonstrated items to customers and created customer awareness, interest, and sales
- Answered product questions with up-to-date knowledge of sales
- Energized and motivated in performing sales floor activities including merchandising and selling
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
Bishop Heelan High School
Sioux City, IASkills
- Professional Telephone Demeanor
- Stock Management
- Data Entry
- Sales Expertise
- Shipping Procedures
- Account Management
- Order Fulfillment
- Warehousing Functions
- Training Development
- Aptitude
- Service standard compliance
- Customer Satisfaction
- Quality Control and Assurance
- CRM management
- Sales process improvement
- Proposal preparation
- Quote generation
- Order processing
- Customer relationship management
- Account management
- Documentation coordination
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Complaint resolution
- Customer order management
- Cross-selling techniques
- Problem-solving
- Teamwork and collaboration
Certification
- Certification In Coaching & Development (Sports)
- Certification In Tax Preparation (H&R Block)
Timeline
Sales Support Specialist
Vertiv
11.2022 - Current
Business Development Manager
Spreetail
07.2022 - 10.2022
Inside Sales Representative/Warehouse Supervisor
Motion Industries Inc
07.2012 - 07.2022
Customer Service Representative
Advance America
11.2011 - 07.2012
Customer Sales Associate
Best Buy
07.2008 - 08.2011
High School Diploma -
Bishop Heelan High School