Brittany Baer
Olean
Summary
Performance-focused phlebotomist offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships and coordinating appointments. Demonstrates strong phlebotomy skills and a commitment to patient-centered service, embodying teamwork and meticulous attention to detail.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
CSR/ Teller Support
Community Bank NA
Olean, NY
12.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account transactions and ensured compliance with banking regulations.
- Provided exceptional support in onboarding new clients, enhancing overall customer satisfaction.
- Coordinated with internal departments to streamline service delivery processes and improve efficiency.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Support Assistant /Lead Phlebotomist
Valor Healthcare Inc.
Bradford, PA
01.2021 - 12.2024
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Used microsoft to maintain and record patient data and generate reports.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Patient Service Representative
Great Lakes Cardiovascular
Olean, NY
12.2019 - 01.2021
- Scheduled and Confirmed Patient Appointments with Patients and Patient Service Representative healthcare professionals.
- 12/2019 - Current Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointment and procedures with Medent.
- Checked daily doctor schedules and verified insurance.
- Ran credit card batches and balanced deposits on a daily basis.
- Documented and managed patient information using Medent.
- Referred patients to appropriate professionals and services.
Resident Clerk
The Pines Nursing and Rehab
Olean, NY
07.2019 - 12.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized resident documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Oversaw patient registrations by collecting information and submitting paperwork.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled patient appointment and procedures.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Receptionist
Southern Tier Cancer Care
Olean, NY
07.2018 - 07.2019
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
Phlebotomist
Olean General Hospital
Olean, NY
02.2011 - 04.2018
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Verified collection orders and communicated discrepancies to nurses.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Education
High School Diploma -
Fillmore Central School
Fillmore, NY06-2008
Skills
- Phlebotomy
- Clinical and administrative support
- Electronic medical records
- Stocking supplies
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
- Conflict resolution
Timeline
CSR/ Teller Support
Community Bank NA
12.2024 - Current
Medical Support Assistant /Lead Phlebotomist
Valor Healthcare Inc.
01.2021 - 12.2024
Patient Service Representative
Great Lakes Cardiovascular
12.2019 - 01.2021
Resident Clerk
The Pines Nursing and Rehab
07.2019 - 12.2019
Receptionist
Southern Tier Cancer Care
07.2018 - 07.2019
Phlebotomist
Olean General Hospital
02.2011 - 04.2018
High School Diploma -
Fillmore Central School