Luisa Quintero
Dallas,TX
Summary
Dedicated and skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CSR
Metro Paws Animal Hospital
Dallas , TX
09.2024 - Current
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Assisted in the development of customer service procedures and policies.
Student Externship Hours
Issa Ghadir pediatrician
DeSoto, Texas
10.2023 - 12.2023
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Filed insurance claims forms in accordance with applicable regulations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Fulfillment Expert
Academy Sports Outdoors
Dallas, TX
08.2023 - 12.2023
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Accepted, processed and quickly filled orders.
- Resolved complex customer issues related to order status or shipment tracking information.
- Evaluated merchandise condition and accounted for items in system.
Education
Dallas Medical Assistant School
Addison, TX01-2024
High School Diploma -
Seagoville High School
Dallas, TX05-2023
Skills
- Patient Scheduling
- Phlebotomy
- Inventory Management
- Electrocardiography (EKG)
- Maintaining Confidentiality
- Equipment Sterilization
- Vital Sign Monitoring
- Immunization Administration
- Specimens Collection and Processing
- Direct Patient Care
- Venipuncture and Phlebotomy
- CPR
- Bilingual-Spanish,English
Certification
- CPR certification
-issue date(01-06-2024)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CSR
Metro Paws Animal Hospital
09.2024 - Current
Student Externship Hours
Issa Ghadir pediatrician
10.2023 - 12.2023
Fulfillment Expert
Academy Sports Outdoors
08.2023 - 12.2023
Dallas Medical Assistant School
High School Diploma -
Seagoville High School
- CPR certification
-issue date(01-06-2024)
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